I can't connect both of my two Pixie devices to Alexa — I can only control one.
How can I fix this issue?

Thank you.

Why is Whisperer not showing any moisture reading at all? after working fine for days, it just stops sending moisture info

Buongiorno,

ho riscontrato un problema con la centralina Netro Sprite-6.
Il dispositivo risulta online e sembra funzionare regolarmente, tuttavia non attiva nessuna uscita: né la master né le due zone configurate. Ho provato ad attivare manualmente tutte le zone, ma senza successo.

Ho effettuato alcune verifiche:

• la tensione in uscita è sempre di circa 11 V AC su tutte le uscite;

• la centralina è stata utilizzata pochissimo, solo con le zone master e 1–2;

• non sono presenti segni visibili di bruciatura o danni hardware.

Da quanto riscontrato, sembrerebbe un problema software, poiché l’hardware appare in buone condizioni.

Resto in attesa di un vostro gentile riscontro e supporto.

Grazie per l’attenzione.

Cordiali saluti,
Giuseppe Sciurba

I've had a Netro Spark 8 working without any problems since last year, but a few days ago it disconnected from the Wi-Fi and stopped working. I tried the reset button as indicated in the instructions, but there's no way to reconnect it. What else can I do? Thank you very much

Hi, I have a Sprite 12 zones and a Whisperer 2 sensor added to the Netro app. However I cannot find any way to setup the sensor so that it inhibits watering if the measured humidity is higher than some value. The sensor is sending correct reading to the app but now it has been raining for few days and the Sprite keeps watering.

I would like to disable watering based on the sensor only and not on the weather forecast.

If in the app I select the Sprite, then go to settings>zones and select one zone i see the setting Sensor as "Not connected" but there is no way to connect a sensor. If i select the sensor and go to settings>sensor I see all the settings to change name, light color data send interval, but nothing about rain.

Can someone please help me? Thank you!

Hi.

I have a lawn that is irrigated by two solenoid valves, Zone 1 and Zone 2. Each zone controls 3 sprinklers, and there are overlapping areas between the sprinklers from both zones. I would like to configure the system so that when Zone 1 runs, Zone 2 also runs at the same time, and when Zone 1 is off, Zone 2 is also off. In other words, both zones should operate simultaneously to avoid certain areas always receiving extra water. Is there a way to set this up with the controller?

Non riesco a connettere metro spring con metro wisperer

Hi,

Is there any interoperability/integration existing or planned with home automation/smart home platforms?

Integration with Homey Pro would be great, being able to fetch the watering status for each zone, start a manual watering, or send some external triggers (humidity, rain water tank level, etc.) 

Thank you !

Arnaud 

One, and only one ,of my 4 Pixies occasionally sticks in open mode, not closing the valve, watering until I notice it. It won’t shut down from button and I have to turn it off or remove battery to get it to reset. It works for a few days and happens again. It has been working well for about 6 months. Any ideas how to fix this?

Is there a way to remotely reboot a whisperer sensor?

I am on vacation adn one of the sensors is showing up weird values in all the parameters. 

Hi everyone,

I'm experiencing a serious issue with my Netro Sprite 6 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists.

Thenks

I have two Whisperers that I move around to various parts of my graden to get comparative readings of sunlight and soil moisture.  I really do not know how to interpret the moisture readings which generally range from 50% to 98% but can be as low as 30%.  Soil type varies from a clayey loam to heavy clay.   How do I know when watering is required?  Does the meter measure the capillary water?  The adhered water?  The percentage of voids filled with water?  How does Netro calculate the percentage of water and what do the readings mean?

My whisper smart sensor is contacted to my garden plants zone at my holiday home. The smart schedule is not working.this is due to the fact that the sensor battery says it needs charging. Obviously I can’t charge it as I am not there. But I can’t seem to find a way of disconnecting the sensor from the program and on to smart schedule 

Hello,

Since a few days my Netro is not receiving data from the different Whisperers connected and all of them are well connected to Wi Fi and charged. I am not able to run manual watering, only the planned ones go. It looks like there is an issue or with my Netro Spark or with the Netro Server. I am based in Italy. Please let me know. Thank you.

Hi everyone,

I’ve been using a Netro Spark (8-zone model) for some time, but recently it stopped working properly.

The controller connects to Wi-Fi and appears online in the app, but when I try to start any valve (manually or via schedule), it says “communicating” and nothing happens.

Here’s what I’ve already tried:

• Restarted the Spark multiple times
• Performed a full reset (12 seconds on RST button)
• Re-added the device in the app
• Tried to trigger irrigation manually from both the app and the controller
• Confirmed that the system works when I open the valves manually from the controller
• Tried different power supplies
• Connected to a mobile hotspot instead of my home Wi-Fi (same result)
• Updated the firmware to the latest version (v3.3.0)
• Purchased a brand new Spark controller and tested it — same exact issue

At this point, it looks like the issue is not hardware or network-related.

Could it be a firmware bug or a server-side problem?

Any help would be greatly appreciated!

Thanks in advance,

Stefano Mauri

I added the Netro whisperer 2 soil sensor to my ficus pot. The sensor gives me contradictory messages. It says that next watering should be in one week but every night it sends a notification to 'water the ficus sensor's. What should I do? 

I have some scheduled zones using programs and I'm seeing that the zones later in the program are being cancelled and not completing the scheduled program. What is causing the schedule to be overridden? It's a problem because those zones that are being skipped are not being watered at all. 

Hello, I’ve installed netro app on my iPhone, followed the procedure to connect the spark 16 and everything is fine, but when I try to activate valves with the app, the led turn white.

If I remove spark 16 from the app, the led turn green and I can only activate valves from the controller,

Any solution?

Thanks

Davide

Hi everyone,

I'm experiencing a serious issue with my Netro Spark 8 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists. I also tested the solenoids with a multimeter, and they’re working correctly. If I activate the valves directly from the controller, they respond as expected—so it’s clearly not a hardware issue.

I should also mention that I previously had the same problem with two Sprite6 controllers. That’s why I switched to the Spark 8, hoping it would solve the issue. Unfortunately, it hasn’t.

To make matters worse, scheduled programs aren’t working either.

This is an urgent situation because my plants are currently without water. I’d really appreciate any help or suggestions to resolve this.

Thanks in advance,  
Stefano

My system is connected to a 500 liter tank. If I turn on both zones, it empties in 13 minutes.

In the application there is no possibility to program the maximum irrigation time for each individual area. I want you to work at most 13 minutes!