Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Cómo puedo borrar un controller que aparece en la app y que ahora ya no está funcionando ? Aparece fuera de línea y no puedo borrarlo.

Muchas gracias 

Hola, en la sección de notificaciones de la aplicación, no hay nada, no hay ningún tipo de notificaciones para elegir. Es un problema de la versión de la aplicación o es un problema mío?. Gracias 

buongiorno è possibile sapere se sono previste le notifiche pusch pe la partenza e l'arrento del ciclo di irrigazione, se si come posso abilitarle.

grazie

Is it possible to configure the irrigation time with seconds? or should it always be minutes?

Hi, 

any update on the "greenhouse" options which would not count on with the rain, wind and probably increase the temperature for the selected zone?

Thanks!

It would be nice to receive an alert when the whisperers are running out of battery 

Developers, can you add some indication to list of programs to see which is enabled, which is not?

Instead of going into each and scroll to the very bottom to check 'enabled'.

I think of either being grayed out or adding a sign, whatever simplest may work.

thank you

can anyone help how to reorder programs?

When edit turned on, I just cannot grab marks to the right to pull up or down. So what is that sign for (like > =)?

Mark on left at each program is to delete. That's okay.

Bonjour,

Je n'arrive pas à faire fonctionner les notifications sur mon téléphone Android.

J'aimerais avoir de l'aide.

Merci 

I switched the enable switch in the Netro app to disable and now I can't get it to turn back on. The app says "next run not scheduled". When I close the app and reopen it, the switch has moved back to the disabled position. Nothing works, I can't even manually water. The controller has a green light showing and I have tried powering the controller off and back on and it reconnects without an issue but the app will not work.

Can you have multiple locations or do you have to setup separate accounts?

If separate accounts, how do you do that?

Hello everyone,

For my lawn i have 2 watering zones, is there a way to "force" schedule to combine those 2 zones to always follow each other? I dont want to water half my lawn on Monday and the other half on Thursday. 

Thank you

The whisperer sensor combined with the app seems confused. The app tells me to water every day however the sensor tells me a date on when to water next that is usually 8+ days later. 

The app doesn’t seem to talk to itself as far as the reminders are concerned.

(Update 3/17: I still get the notification to water every day, and the sensor still gives me a date over a week away on average)

Is there any way to get a mode for a zone  that keeps grass seed wet enough to germinate? 

Hi,

Any chance of adding a valve/solenoid finder feature? This would work similar to products like Chatterbox. The selected station for valve finding would switch the valve on and off quickly so that the rattle/chatter sound it makes can be used to find it. The main valve could be left closed.

Thanks

Hi I bought and installed a Netro Sprite6 watering controller about a year ago. Would really appreciate having notifications enabled for all watering activities. I had a good look through the app features and can’t find anyway to enable it. Could someone help please?

Is there a version of the app that runs on a Windows PC or a Raspberry Pi?

I run all my home automation on a dedicated Raspberry Pi so it would be nice to keep everything in one place.

Is there a way to give info to the app to dial in the soil moisture level?   I would like to measure soil moisture and input the info to my controller and the controller should adjust watering schedule. How about reminding user to check moisture level once in a while and input the info. Is this a thing? 

Thanks!

John

I would.love to have the app inform me when watering starts and stops. Is there a way to do it?