Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Can you add external choice vs plants ; this device can actually have multiple use like pool filler timer etc thank you ! Pixie 1 solar hose timer

Anyone using the universal devices polyglot plugin for Netro version 0.1.18

In the configuration it states to use my serial number from the Netro Spark which I see on the Netro app but when I add it and click save, Polyglot says it is an invalid serial number

Hello,

I have a Netro Spark 8 controller installed in Italy.

My address is:
Via Gonfalone 49
73031 Alessano (LE)
Italy

However, Netro always changes my location to:

• ZIP code: 73032
• State: OK
• Country: United States

Because of this, the weather forecast is completely wrong and Smart Watering is using incorrect weather data.

I cannot edit the ZIP code, state or country, either in the Android app or on the web interface.

Could you please help me fix my location or update your geolocation database?

Thank you.

Although the App says that it is watering a particular zone but no water comes out of the sprinkler heads. What could be causing that?

Although the App says that it is watering a particular zone but no water comes out of the sprinkler heads. What could be causing that?

The netro skill does not stay connected to Alexa.  What is the issue with that?

A seguito di nuova installazione wi fi fibra home, il dispositivo mi da luce spenta come se non arrivasse corrente, ma in realtà la corrente arriva. Ho infatti provato a staccare e riattaccare tutto ma la situazione non cambia. Quale può essere il problema?

El programador es un verdadero rollo deja de tener conexión no actúa riega cuando le da la gana no lo recomendaría jamas

Come faccio per poter attivare in una zona più elettrovalvola contemporaneamente??

For test purposes, I have my Whisperer 2 in a terra cotta flowerpot that is very dry.  It always reads that the moisture is very high.  I have a Pixie at the house faucet.  I reset the Whisperer and it did not help.  What's wrong?

Tried several times following with the instructions. And failed!? And my system was operational and my App was disabled for no apparent reasons!? 

I doubt if someone’s gonna break in and change my sprinkler time how in the hell do I save my password to this thing? I don’t wanna have to remember to put it in every time I want to change my sprinklers.

I have changed the name of my Wi-Fi. I need to change my Wi-Fi connection to its new name

Hi- been using your sprinkler controller for several years and have recently added a new WiFi network. 

I'm following the instructions how to switch the Netro controller to a new WiFi network. After resetting the controller, it change my iphone WiFi network over to Netro-XXX (which tells me I have no internet access). 

When I return to the Netro app and click 'Next', it just keeps instructing me to connect to Netro-XXX first. 

The Netro controller continues to blink despite unplugging it so stuck in limbo now. 

Thank you

Zone 4 correctly runs when zone 4 is activated

Any way for end user to open and replace battery on a whisperer 2?  It is out of warranty.  

Samsung S25 - unable to pair own WIFI after connection to Netro

Just i thought. My pixie is connected to a tap that is shaded most of the day. It would be great if the solar panel was removable so it can be placed in a better place with a wire to the pixie.