Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

I moved into a house with the Sprite 6 system and have it fully set up on my phone, however can’t get the water to actually run. I haven’t touched anything. Any advice?

I have added rain delay by mistake. Now I want to remove it but I do not see it settings >> restrictions but next watering schedule is after 10 days, Please suggest how to change it.

We currently are under stage 3 restrictions, every other week on certain days. Photo to follow showing our restrictions & the smart app restrictions. 

Can I program the spark to not water on Wednesdays. My lawn service comes on Wednesdays and I don't want them to mow a wet lawn.

I want to set up a repeating program schedule to run every 4 hours to establish a new lawn. At this point I have found the repeating programs will only allow a minimum interval of 1day (24hrs). Is there a way to schedule a repeating program with a shorter interval time? 

I try to setup station I’d for weather underground (IVALDE12). The app says invalid station id. Does any of you have a clue? 

Can you tell me if your database of watering restrictions covers the UK?

If it doesn’t, can you tell me when they are likely to be added?

Cheers,

Andy

Ive been trying to remove/disable a zone however the app is not allowing me to do so.  Is there an alternatuve method?

To the Netro Community,

Recently Netro has enabled the max day Restriction in Settings->Regulation for those cities which limit watering to one or two days per week. We are aware that many cities are under mandatory regulation and the penalty for violating the water regulations is large, therefore, we have enabled the max day regulation.

Users can go to Settings->Regulations to check and please feel free to report us if the regulation is incorrect.

For some local regulations, we are not quite sure if it is conservation plan or mandatory regulation. If the regulation is not needed, please write to us support@netrohome.com and we will check and update our regulation database accordingly.

Thanks,
Netro Support

One of the great features of Netro is it's ability to look up my local (city/state) watering regulations, and apply them to my watering schedule. Bravo Netro!

Months ago, when I installed my Netro controller it looked up the then current (Stage-One) restrictions, and applied them to my watering schedule. However, since that time the watering restrictions have been eased (Year-Round restrictions) , and I'm allowed to water any day of the week. Well, Netro did not follow the changes and is still applying the old restrictions.

I attempted to trick Netro into rereading my local restrictions by turning the feature off, then back on. No luck.

So the questions are:

1) How often does a Netro Controller check the cloud database for updated watering restriction for it's location?

2) How often does Netro Central (you guys) check with communities for watering restriction updates and update your database so that deployed Netro controllers get accurate rules to apply?

I can see where it might be hard to keep up with small communities and rural areas, but my location (San Antonio, Texas, USA) has almost two-million people in the area. A single update on your part would provide a potentially large number of Netro users with current watering restriction information.

Thanks,

Matt 

Good morning

I have a netatmo weather station,

it would be nice to connect it to read the weather data precisely for my area.

Thank you in advance

Can the time be changed on the schedule to AM/PM and not 24/hr clock? 

AccuWeather.com if selected waters in the AM. If i switch it to the other 2 it changes the schedule to PM watering. What is the reasoning behind this? I would prefer AM watering but would like to use a different weather provider. 

Why should we conserve water? Water is under threat from many sides. It faces pollution problems, outdated infrastructure, rising costs, and unprecedented droughts and rainfall patterns as the climate changes. Only 1% of the entire water supply in the world is available for human and animal use. 97% is salt water and the remaining 2% are in forms of ice caps or glaciers. People all over the world use this 1% for agriculture, manufacturing, community and personal household needs, and for sanitation operations.

Nowadays drought conditions occur everywhere. There's been a lot of news and talk about the drought condition we're having and saving water. Depending on climate conditions, California, Texas, Nevada and many other states have strict rules about when and how much water is allowed for home irrigation. States and cities are forced to implement mandatory water conservation programs. However, Netro honors your local watering regulations if exact location is provided and will inform you when restrictions apply. With Netro, you will not need to worry about fees and penalties. Netro will automatically upload your local water conservation regulations to your controller and cut down your water usage based on these requirements. You can go to Settings->Regulations to see your local water restrictions.

You still pay for each drop of water in your home, whether you use it or not. By using water wisely and eliminating leaks, the extra water you save means money in your pocket. To conserve our water, we should be watching our water usage to prepare for future drought.

References

https://phys.org/news/2018-05-america-infrastructure-failingbut.html