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Whisperer says: Sensor XXXX already in your account

Thomas Murphy
Updated at 2024-09-18 12:39:46 UTC 
Hello there!

I'm really hoping you can help me. I bought two Whisperer 2s.


I configured the first one (called Roses 1) and it works perfectly.

I configured the second one (called Office Pot Plant) and it went through the configuration fine but then doesn't appear in my app in the Sensors section (Roses 1 appears, but Office Pot Plant doesn't). 

I tried to configure it again and it told me that the name Office Pot Plant was already taken, but it doesnt show anywhere.

I tried a factory reset on the Whisperer which worked but when I tried to configure it, it gave me the error "ERROR: Sensor XXXX already in your account".  

I've looked at my account on the web and it only shows Roses 1.
So I can't add the device because it says it's there already, and I can't delete it because it doesn't appear!

Please can anyone you help? I wrote to Support yesterday (from the email for this account) but I'm hoping someone has a DIY fix for this?

Thank you so much!
View: 571   Answer: 1

Sensor

Kathleen Hamilton
Updated at 2024-09-11 19:43:50 UTC 
I have six sensors but use only 3 which are 1, 3 and 4; however, I am having problems with sensors 4.
View: 712   Answer: 1

Smart watering not working

Carolyn Seyfried
Updated at 2024-09-10 16:17:51 UTC 
My sensor shows the moisture way above where I have my watering adjustment set to not water, but it is still watering. What am I doing wrong?
View: 682   Answer: 1

Broken whisperer sensor

Jesús López
Updated at 2024-09-09 16:19:33 UTC 


Hi everyone!

My Whisperer Smart Plant Sensor has broken. I would like to know if it is possible to fix it by buying a replacement part or if there is a DIY solution to reuse the device.



Thank you.

View: 721   Answer: 1

Netro Whisperer humidity error

Pierluigi Cilli
Updated at 2024-09-08 07:29:59 UTC 

Hi,


why after irrigation the humidity is lower than before?

This problem only with 2nd gen sensor...


Thanks

View: 697   Answer: 1

Terminal 1 not working

Morgans_Home
Updated at 2024-08-12 01:27:03 UTC 
My terminal 1 is not working anymore. How can I troubleshoot?
View: 850   Answer: 1

La zona non si spegne

Gmultis
Updated at 2024-07-17 16:29:38 UTC 

Quando collego la valvola la zona resta alimentata a 24 v anche quando finisce il ciclo. Quindi non smette di irrigare anche con la spia di colore verde.

Senza la valvola invece la tensione torna 0 volt.

Cosa può essere il problema

View: 976   Answer: 2

Connection

jackielaith
Updated at 2024-07-21 04:36:32 UTC 
Can't connect to the internet with this app 
View: 916   Answer: 1

Can't get desired watering time

Fabio Silvestri
Updated at 2024-07-24 19:24:30 UTC 

Hi,

I'm struggling to setup watering time, even after third season im using this app.

As per my settings, EPA suggest to water every day, 30 minutes a day for each zone. The grass is getting sick as all past 2 years, cause the frequency is too high.

I would expect it to water for 1 hour, each 3-4 days. This is what i call "deep watering".

I tried following settings, the frequency decreases, but no way that i can increase the watering time which remains 30 minutes.

Help please



View: 944   Answer: 1

Error E1

Simone Ragnolini
Updated at 2024-07-26 11:13:02 UTC 
Ho, we need support, as we are having an issue as the app doesn’t activate watering. The control unot shows E1.
View: 873   Answer: 1

Watering system turns on by itself?

Michael Collins
Updated at 2024-07-27 23:34:54 UTC 
Topic: General

I have the following odd situations:


1. The Netro does not show any watering activity.

2. My watering system is turning on by itself, and one of my zones is just firing away, spreading water for hours on end.

3. The Netro does not seem to be be able to stop it or even show that it's running.

4. Unplugging the Netro did fix the problem. Even more bizarre


I have an old Netro that never did this. I wonder if I should just swap them out?  This newest one seems to bug sometimes?


Any thoughts what could be doing this?

View: 935   Answer: 2

Sensor plat

Tiago Lourenco
Updated at 2024-07-28 12:17:00 UTC 

Good afternoon

I have plant sensors in all zones, and they block.

Sometimes i have my grass really dry and the sensor have 70/80 % of humidity.

I turn them off change place like 2 cm, turn them in again and they have the correct humidity.

Anyone experience this?


Thank you in advance

View: 1075   Answer: 3

Boost factor in app

Jorge Castrillo
Updated at 2024-07-30 13:55:17 UTC 

Hi,


I see a boost factor option in the web interface. I understand it's meant to increase or decrease the watering time. You can see the effect in the estimated watering times and schedules.


In the app, however, that option does not exist and, in fact, it shows a different estimate than the web interface. Why is that? Which one does the system pay attention to? The settings in the web, or those in the app?


Thanks!

View: 1020   Answer: 1

Zone watering while disabled

Brian Paternostro Paternostro
Updated at 2024-07-31 10:10:11 UTC 

I am doing yard work to 2 of my 3 zones right now and have the whole system disabled for several days as many heads are disconnected.  Woke up a 5am to have zone 3 on and spraying water everywhere for 20 minutes. 


How is this possible? Why do you not update your softwar? 

View: 1136   Answer: 2

2 hub-1 in my house

Troy Guinn
Updated at 2024-08-09 00:15:52 UTC 
Topic: General

Hello


I have 2 pixe devices and 2 hubs. I have 1 hub and pixie working fine. When I added the 2nd hub it does not show up in the app and therefore cannot add the 2nd pixie what am I doing wrong

View: 917   Answer: 1

deleting plant sensor

David Ridgwell
Updated at 2024-08-10 01:31:44 UTC 
Topic: General
deleting plant sensor??
View: 877   Answer: 1

Wunderground

PPL
Updated at 2024-09-02 17:42:25 UTC 

Como puedo solicitar mi estación meteorológica en wunderground a mi cuenta netro?

No me deja escribir el id de la estación ni seleccionarla.

Gracias

View: 673   Answer: 1

Ac adaptor

Cisco -
Updated at 2024-08-24 21:45:58 UTC 

Hi 

I have bougth a Netro sprinkler w/o adaptor for an offer on Amazon IT.

Unfotunately i though a 24Dc adaptor would be OK but valves don't turn off while using program and manual irrigation too.

Point is that it is very hard to find an Ac Adapter 24V in our country.

Could you please help to find some place where to retrieve one?

Thanks

View: 721   Answer: 1

Replace controller

paul.robinson@bigbend.net
Updated at 2024-08-24 22:53:15 UTC 
How do i activate a replacement Pixie and connect to existing (old) name and schedule in the app?
View: 719   Answer: 1

problematiche app

Giampaolo Mariani
Updated at 2024-08-20 08:16:25 UTC 

Buongiorno, ho alcune domande:

1)è possibile far partire solo una zona specifica attraverso i comandi vocali su google assistant?

2)è possibile aggiungere un altro meteo diverso da quelli proposti?

3)perchè quando applico il ritardo pioggia la pianificazione intelligente impazzisce e pianifica male?

grazie in anticipo delle risposte

View: 815   Answer: 1