This morning my 16 zone Spark unit was showing a red LED.

The app said it was online but when I tried to manually water a zone, it just said "connecting" for the duration with nothing happening outside.

Our wifi was running as normal and the room with the controller in had a good signal.

Unplugging and plugging back in solved the problem but it doesn't leave me with much confidence of the unit if it's going to do this at a critical time of year without being noticed.

Is there a reliability issue with the latest firmware?

Why ? 

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 

It is the same when we use the actual device keys for our Sprite and Whisperers 2.

Could you please help understanding why we're getting the error number 4 "invalid sensor"?

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 

Hi there I use the netro smart feature and the whisperer. 

The smart schedule for zone 5 watered 28 minutes at 5am and the sensor measured 99% humidity.  Then it watered again at 6am... which is obviously a waste of water as the zone is already 100% humid. So it look like when the program starts it does not take into account the humidity again until the next run for that zone. 

For zone 5 I am using regular mode. Not the Deep or EPA. 

I also have the condition that 

- Sensor to report every hour

- skip watering if above 60%

- Sensor firmware 2.0.1

I have a digital water metering in my house from my water supplier. So know the exact amount of water that ist running for all zones If netro ist running and watering the Garden. Unfortenately i can Not find an Option, to Tell netro how much water in qm per hour is running for wach zone. IT would be great If that could be implementated to have an exact number of qm water that ist uswd for watering each zone. So gar I know netro gives only an wstamated number of water used for wach zone, depwnding in size of watering area and Type of watering equipment.

Anyone else have problems with whisperer/whisperer 2? The ones I have just seem to stop working out the blue.  The current problem unit is a whisperer 2 which was sent to replace a broken whisperer.  It comes on, lights up, and shows 100% charged when plugged into a usb power source.  As soon as I unhook the power source it stops working, and oower button does nothing.

How do I change and save schedule? 

I have installed a new Sprite - however, I have 3 common wires but only two slots - and only one wire fits in each slot...

Hi

Suggestion:

It would be great if it was possible to have a better overview in the Netro app when using multiple controllers. 

For instance, we have 2x Spike 6 zone controllers and 1x Pixie in our setup and it's currently tricky to have a overview over all zones scheduled in these controllers without switching back and forth between them. If only Schedule tab would list all our zones setup in all our controllers :-)

Dear Fellows,

I will be away for over a month and want to confirm the best practices to ensure my Netro Stream batter operates reliably throughout this period. Could you provide tailored recommendations based on my device’s current configuration and usage?

Device Details:

• Hardware : Netro Stream 1.0
• Firmware: 1.0.0

Please advise on any critical steps I might have overlooked. I aim to finalize my plans.

Thank you for your assistance!

Best regards,
Kelvin

Can I send my controller in to get it repaired? 

I have 3 Whisper gen 2 sensors 2 have firmware 3.1.1 and one has firmware 3.1.5. How do I update the firmware on these devices?

Hi 

I have some basic programs to water.  At the same time smartwater is enabled on zones?  

It seems the programs run - but smart water does not control the duration 

Is there a way to specify when watering evens should start but let the smart water control duration?

How can I do?

I would like to add a GEN 2 whisper to my Spark system because I cannot seem to rely on any of my three weather stations to provide accurate rainfall. I obviously don’t want to rely on a single sensor to determine the moisture level in my entire lawn, so can I add multiple to a zone and have Netro average it per zone? 

Dear Netro Support Team,

I hope this message finds you well.

I am writing to inquire about purchasing a replacement battery for my Netro device, which has recently stopped working due to battery failure. Could you please provide information on how I can order a replacement, including the price, availability, and shipping options?

The model I am using is PIXE, and I would appreciate any assistance or recommendations you can provide.

Thank you for your support, and I look forward to your response.

Best regards,

Minh Thu, Nguyen