Dear Eric,

When you activate Continuous Monitoring, humidity changes will be reported in real time, and the updated humidity information will be displayed on the homepage zone. However, the circular chart on the detail page will not update in real time—it only shows the first measurement data obtained within the current hour. This might be why you thought there was no change. Please check the humidity value on the homepage zone for the most recent updates. Let us know if you need further clarification!

Thanks,

Netro Support

I’ve same problem exactly !!

Someone can help us ??

I add that the automatic night program works regularly

Hi Kirk,

Thanks a lot for your suggestion and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Hi Kirk，

We understand how important these are for an optimal user experience, especially with the charts. Currently, our development team is focused on critical maintenance and high-priority updates for the app, which means we don't have a firm timeline for implementing dark mode or font size adjustments in the near future.

I've made a note to share your specific needs with our R&D team. 

Thanks,

Netro Support

Dear customer,

You can try upgrading the firmware which should work. We have sent the steps to your email.

If you encounter any issues during the process or need further clarification, feel free to let us know, and we’ll be happy to assist.

Thanks,

Netro Support

Greetings, I have the same issue. My internet provider is Vodafone. Can you help me too? My controller is the spark 16

Hi Stefano,

We have checked and found that this is a connection issue caused by the Vodafone network. We will send you an upgrade file via email, and the issue should be resolved after the upgrade.

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards, 
Netro Support

Hi Andrea,

We will send you an upgrade file via email. You just need to follow the steps and it should solve the issue.

Thanks,
Netro Support

Dear customer,

We currently don't support Smartthings, but I'll send your request to our research and development team for discussion.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support