help Netro Spark 6

Hi everyone,

I'm experiencing a serious issue with my Netro Sprite 6 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists.

Thenks

Answer From Wency Pan

19
Wency Pan
 Updated at 2025-08-15 02:19:39 UTC
Hi Andrea,

We will send you an upgrade file via email. You just need to follow the steps and it should solve the issue.

Thanks,
Netro Support
View: 88    Like: 1

39
gentile@capoweb.it
 2025-08-17 06:40:42 UTC  
Buongiorno! Ho lo stesso problema: come posso risolvere?
19
Wency Pan
 2025-08-18 01:30:18 UTC  
Dear customer,

Could you please write to us support@netrohome.com? We will check your device version and help you solve the issue.

Thanks,
Netro Support