Netro Sprite

Good morning,


I have my netro sprite with green light showing connected.

Nonetheless, when executing the programs it shows "connection problems". When I try to run the programs manually, it keeps "connecting..." but does not open the valves so that it waters.


I have removed and reset the connection with the network, it becomes green again, but it still not work.

I have also reviewed the electrical connections on the valves, and they are ok.

I have also tested opening the valves manually, they open and water normally.


the only problem is when executing electronically... it keeps "connecting...." and does nothing.


Thanks for your support!

Answer From Pierluigi Erba

32
Pierluigi Erba
 Updated at 2025-06-26 17:56:51 UTC

I’ve same problem exactly !!

Someone can help us ??

I add that the automatic night program works regularly

View: 4    Like: 0

19
Wency Pan
 2025-06-27 09:36:25 UTC  
Dear customer,

Could you please try the following methods:

1.Create a guest network that only operates on 2.4G, and attempt to connect the Netro controller to this guest network.
2.Ensure that the router is not blocking the Netro device, and that it does not block port 1883 reserved for MQTT. You can also try lowering the security settings on the router/firewall.
3.Sometimes restarting the modem can also help.
If you have any further concerns or questions, please do not hesitate to reach out to us.

Regards,
Netro Support
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