Dear customer,

Have you add a restriction in the Netro app, or did you skip the smart schedule manually? For Smart schedules, it does not make a lot of sense to skip a certain run because that will only push the run later in the day as the system is trying to maintain the moisture level. However, you can always skip all the schedules for that day.

Thanks,

Netro Support

Dear customer,

Could you please find the below instruction and see if it works?

Here are the digital manuals and installation demo videos:

Pixie Z1 Installation
Digital Manual:
https://netrohome.com/user_manual/user_manual_pixie_z1.pdf
Demo Video:
https://youtu.be/A6Iz_vN7ZKQ


If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support

Dear customer,

Could please copy the Key from the Shop/Account page again for verification? Ensure the API Key is correct to guarantee access.

Thanks,

Netro Support

Hi Mike,

To run the circuit twice a day for 15 minutes, you can set this up by creating two programs in the app. Here’s how it works:

Create the first program: Set its run time to your desired first watering slot (e.g., 7:00 AM) and set the duration to 15 minutes.
Create the second program: Repeat the setup for your second daily slot (e.g., 7:00 PM) with the same 15-minute duration.

Currently, our programs don’t have an "end date" feature. To stop the schedule after one month, you’ll just need to manually delete or disable both program.
If you have any further questions, feel free to let us know.

Thanks,

Netro Support

Dear Rroy,

Currently, the wind speed preferences are applied to all zones —it isn’t possible to set them individually for different zones yet.
We will pass this feedback along to our R&D team for consideration in future updates.
If you have any other questions or needs in the meantime, please feel free to reach out.

Best regards,
Netro Support

Dear customer,

Our team has just had a backend update to address this problem, and it should now be resolved. Could you please log back into the app and test?
If you still run into any crashes or other issues, feel free to reach out to us right away, and we’ll look into it further for you.

Thanks,

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Netro Support

Dear customer,

We have received your email and our R&D team will provide a firmware/software update to resolve the issue you’re encountering.

Thanks,

Netro Support

Dear customer,

The smart watering function doesn’t support setting watering by specific water volume directly. However, you can adjust the system to calculate water usage based on your needs through these steps:

Go to Settings > Zones > Smart Zone > Mode, select Customized, click Flow Rate below, input the flow rate to calculate the water usage. You can then adjust the smart watering frequency according to the calculated water volume.
Let us know if you need help with the setup—we’re happy to guide you through it!

Thanks,

Netro Support

Dear customer,

Netro will never change a customer’s password without their authorization.
If you’re having trouble accessing your account, would you like assistance with resetting your password? Please write to us support@netrohome.com and we’d be happy to guide you through the process.

Thanks,

Netro Support

Dear customer,

At the moment, the Whisperer 2 supports a maximum of 3 zones. 
If you have any other questions, feel free to let us know. 

Thanks,

Netro Support

Dear customer,

It's normal to have alert : "Please connect to Wi-fi network "Netro_IRC_xxx." , because this is internal wifi, not real internet wifi.
Please disregard this message, and get back to Netro app, to click Next button, it will pop up your home wifi, please connect your home wifi and input home wifi password, then the device will connect to your home wifi directly.
One tip is that, please disable your 4G data when you install the device, only use your home wifi.

Thanks,

Netro Support

Dear customer,

1. Currently, adjusting the irrigation percentage directly isn’t supported.

2. The rain delay feature will only go in effect when the smart zone is enabled.

3. The slight long delay is normal, and it’s typically related to network communication. 

If you have any follow-up questions, feel free to reach out anytime. We’re happy to help!

Thanks,

Netro Support

Dear customer,

Could you please send us a screenshot to support@netrohome.com? We will help you resolve the issue promptly.

Thanks,

Netro Support

Dear customer,

Yes, the Netro Spark 16 is compatible with the Rainbird ESP Me.

If you encounter any issues during the connection or setup process later, feel free to reach out to us for further assistance.

Thanks,

Netro Support

Dear customer,

Is the program you set currently set to run each zone for 13 minutes?
Netro device doesn’t support running two zones simultaneously for irrigation. That said, if your tank can accommodate watering each zone individually for 13 minutes (rather than both at the same time), this setup should work smoothly for you.

If you have any follow-up questions, please feel free to let us know. 

Thanks,

Netro Support

Dear customer,

We’ve sent the firmware update steps to your email—could you please check them out and see if they resolve the issue you’re facing?

Should you have any questions, feel free to reach out to us anytime.

Thanks,

Netro Support