Dear customer,

Yes, this function is supported by Netro. Here’s how to set it up step by step:
First, assign your Whisperer (sensor) to your Pixie timer.
Then, go to the Sensor Settings → select Watering Adjustment → set your desired soil moisture threshold.

f you encounter any issues during the setup process, feel free to let us know and we’ll assist you further.

Best regards,

Netro Support

Hi Will,

Our charging chip is designed with a protective function that makes it difficult to charge the battery to a full 100%, and this is intentional to protect the battery’s health and extend its overall service life.
If you’d like to fully charge the battery (e.g., for extended offline use), you can do the following after the device’s charging indicator turns green:Briefly disconnect the power adapter, wait about 10 seconds, then plug it back in. This will prompt the charge management chip to re-detect the battery status and start a new charging cycle to top it up to 100%.
Let us know if you have any other questions.

Thanks,

Netro Support

Dear Tuan,

Could you tell us the exact dates it snowed but watering continued, and send screenshots to support@netrohome.com? This will help us fix the issue fast.
Thanks for your help!

Regards,

Netro Support

Dear customer,

Could you send your info to our email: support@netrohome.com? We’ll check if we can upgrade your unit from our server side which should fix the issue.

Thanks,

Wency

Netro Support

Dear customer,

Please note that the minimum watering duration for scheduled programs is 1 minute. To achieve your desired 15-second cycle, you can use the Manual Run function on the Netro app.

If you need further assistance with the specific steps for Manual Run, feel free to let us know.

Best regards,
Netro Support

Dear customer,

The Netro app sends low-battery notifications for Whisperer sensor—please check if the app’s notification permissions are enabled on your phone.
When Whisperer shuts down from low power, the 0% humidity is just a system estimate. After recharging it, you might try resetting the Self-Learning function in the app to get accurate humidity again.
Also, check if the Whisperer is in a sunny spot with no obstructions—poor light leads to slow charging.
Let me know if you need any help.

Thanks,

Netro Support

Dear customer,

We would like to clarify how our system calculates watering requirements:While the dashboard displays the daily average temperature, our watering algorithm actually takes both the daily high and low temperatures into account to calculate evaporation rates. It does not rely solely on the average value, but instead uses a comprehensive analysis of daily actual temperature fluctuations.
Regarding the higher watering volume in Whisperer-assigned zones, this is likely due to the sensors’ real-time soil moisture data—the system adjusts watering based on the actual moisture level detected, rather than temperature alone.
To address your need for more watering in non-Whisperer zones, since you have multiple Whisperers, you can move a sensor from a well-watered zone to the area where you notice insufficient watering. This will allow the system to adjust based on real-time soil conditions there.
You can also manually increase the watering by configuring different zone modes and add watering programs in the settings.

We hope these explanations and solutions address your concerns. Please feel free to reach out if you need further guidance.

Thanks,

Netro Support

Dear customer,

Have you add a restriction in the Netro app, or did you skip the smart schedule manually? For Smart schedules, it does not make a lot of sense to skip a certain run because that will only push the run later in the day as the system is trying to maintain the moisture level. However, you can always skip all the schedules for that day.

Thanks,

Netro Support

Dear customer,

Could you please find the below instruction and see if it works?

Here are the digital manuals and installation demo videos:

Pixie Z1 Installation
Digital Manual:
https://netrohome.com/user_manual/user_manual_pixie_z1.pdf
Demo Video:
https://youtu.be/A6Iz_vN7ZKQ


If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support

Dear customer,

Could please copy the Key from the Shop/Account page again for verification? Ensure the API Key is correct to guarantee access.

Thanks,

Netro Support

Hi Mike,

To run the circuit twice a day for 15 minutes, you can set this up by creating two programs in the app. Here’s how it works:

Create the first program: Set its run time to your desired first watering slot (e.g., 7:00 AM) and set the duration to 15 minutes.
Create the second program: Repeat the setup for your second daily slot (e.g., 7:00 PM) with the same 15-minute duration.

Currently, our programs don’t have an "end date" feature. To stop the schedule after one month, you’ll just need to manually delete or disable both program.
If you have any further questions, feel free to let us know.

Thanks,

Netro Support

Dear Rroy,

Currently, the wind speed preferences are applied to all zones —it isn’t possible to set them individually for different zones yet.
We will pass this feedback along to our R&D team for consideration in future updates.
If you have any other questions or needs in the meantime, please feel free to reach out.

Best regards,
Netro Support

Dear customer,

Our team has just had a backend update to address this problem, and it should now be resolved. Could you please log back into the app and test?
If you still run into any crashes or other issues, feel free to reach out to us right away, and we’ll look into it further for you.

Thanks,

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Netro Support

Dear customer,

We have received your email and our R&D team will provide a firmware/software update to resolve the issue you’re encountering.

Thanks,

Netro Support

Dear customer,

The smart watering function doesn’t support setting watering by specific water volume directly. However, you can adjust the system to calculate water usage based on your needs through these steps:

Go to Settings > Zones > Smart Zone > Mode, select Customized, click Flow Rate below, input the flow rate to calculate the water usage. You can then adjust the smart watering frequency according to the calculated water volume.
Let us know if you need help with the setup—we’re happy to guide you through it!

Thanks,

Netro Support

Dear customer,

Netro will never change a customer’s password without their authorization.
If you’re having trouble accessing your account, would you like assistance with resetting your password? Please write to us support@netrohome.com and we’d be happy to guide you through the process.

Thanks,

Netro Support

Dear customer,

At the moment, the Whisperer 2 supports a maximum of 3 zones. 
If you have any other questions, feel free to let us know. 

Thanks,

Netro Support