Hi Jim,

For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second controller, it becomes zones 13-24, the third would be 25-36, etc. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.

I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

Please let us know if you have any questions.

Thanks,

Wency

Nero Support

I am in Poulades, Greece, and the current rain prediction is 67% when reality is there is not a cloud in the sky. BBC predicts rain at 1%. The system wants to water every 3 days which ties up with tje incorrect 67% prediction

Hi Ethan,

We will increase the max manual run to 2 hours in the future release.

Thanks,

Wency

Netro Support

Hi Miro,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Hi David,

If you can hear the noise five meters away, it is not normal.

Thanks,

Wency

Sorry about the inconvenience.

Regards, 

Wency

Hi Juan,

The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken? 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks, 
Wency 
Netro Support

Regards, 

Wency

Netro Support

Hi Shane, 

To manually turn on one zone, please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". Please tap "manual run", tap the square button on the upper right corner to stop watering. 

Thanks, 

Wency 

Netro Support

Hi Ignacio,

Thanks for your suggestion and I have forward it to our R&D. We will discuss about it.

Thanks,

Wency

Netro Support

Hi Douglas, 

I have forwarded your request to our R&D. Actually Netro algorithm has taken the high temperature into consideration and improved the watering time. We will discuss about it as some users report that there is too much water. 

Thanks, 

Wency 

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Hi Francesco,

We have sent the newest firmware to your email on June,3. Could you please update it and see if it works?

Thanks,

Wency

Netro Support

Hi Angel,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

Netro uses the area and depth flow rate(inch/hour) to calculate the water usage is that when the sprinkler system is professionally designed and installed, the zone is usually covered evenly, which means the large the zone is, the more sprinkler heads it needs. So the equation we use is 

Area(inch^2) x depth flow rate (inch/hour) x time (hour) = water usage(inch^3)

Here are some typical flow rate: 
MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

If you switched from spray to drip irrigation, it does decrease the water usage.

Thanks,

Wency

Netro Support

Hi Tungster,

We received your order and your parcel was delivered 2022/8/16 through Fedex. The tracking email has been sent to you. Could you please check your spam or trash email?

Thanks,

Wency

Netro Support

Hi Ethan, 

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. When the timer is sleeping, it is unaware of the schedule changes. Your Pixie timer is in the sleeping status during the time frame in your one time run. The next sync time is 2022/08/16 16:05. Therefore, it will have to wait until the next sync-up to start the watering.  

If you have to create a one time run to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature. Please check this article for more info:https://www.netrohome.com/en/shop/user_guides/2

Thanks, 

Wency 

Netro Support