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Irrigation

Antonio Cordon Rodriguez
Actualizado 2026-05-21 19:28:42 UTC 
Is it possible to configure the irrigation time with seconds? or should it always be minutes?
Ver: 132   Respuesta: 1

Change Wi-Fi connection

Ruth Wengert
Actualizado 2026-05-20 03:19:34 UTC 
Tema: General
I have changed the name of my Wi-Fi. I need to change my Wi-Fi connection to its new name I have a new Wi-Fi in your hub will not work because it can’t download a new Wi-Fi for some damn reason
Ver: 205   Respuesta: 1

Changing WiFi Network post original installation

deleted_20260518221841_george
Actualizado 2026-05-18 14:03:27 UTC 

Hi- been using your sprinkler controller for several years and have recently added a new WiFi network. 


I'm following the instructions how to switch the Netro controller to a new WiFi network. After resetting the controller, it change my iphone WiFi network over to Netro-XXX (which tells me I have no internet access). 

When I return to the Netro app and click 'Next', it just keeps instructing me to connect to Netro-XXX first. 


The Netro controller continues to blink despite unplugging it so stuck in limbo now. 


Thank you

Ver: 245   Respuesta: 1

Whisperer 2 Dead

ducati1198804
Actualizado 2025-05-27 23:06:05 UTC 
Tema: General
Anyone else have problems with whisperer/whisperer 2? The ones I have just seem to stop working out the blue.  The current problem unit is a whisperer 2 which was sent to replace a broken whisperer.  It comes on, lights up, and shows 100% charged when plugged into a usb power source.  As soon as I unhook the power source it stops working, and oower button does nothing.
Ver: 7379   Respuesta: 2

Informations pixie z1 with hub

Lorenzo Bigagli
Actualizado 2025-06-14 12:02:48 UTC 

Please

I have had smart cotroller netro for 3 years. Never problems! 

Now i d like to buy z1 pixie with hub! But is it essential the hub for smart controlling? And if yes the hub has to be connected by lan to the router? 

Ver: 4192   Respuesta: 1

Whisperer

Angelo Suppa
Actualizado 2025-06-11 16:54:13 UTC 
Tema: General
Salve, quanto deve risultare l’umidità del terreno in giardino? Il sensore mi indica sempre tra i 96 e 97%. 
Poi non mi dovrebbe consigliare quando irrigare?
Ver: 6037   Respuesta: 2

Error valve

becerril
Actualizado 2025-06-10 19:45:14 UTC 
Hello, I have 5 sprite-type irrigation controller units installed. In one of them, the irrigation stops after approximately 14 seconds on all channels, although it still appears as watering in the status. We have measured the electrical resistance and it is normal.
Ver: 5406   Respuesta: 1

Alessandro Mason
Actualizado 2025-06-09 22:08:10 UTC 
Why do my zones only activate for 2 seconds?
Ver: 4343   Respuesta: 1

Whisperer humidity always 100%

Ciccio Pasticcio
Actualizado 2025-06-09 06:53:42 UTC 
I have one sensor that is controlling 5 zones, in the last few months it has rained for several days and the humidity recorded has always been 100%. For three weeks however it has not rained anymore and the soil has started to dry out and so has the garden, because the sensor continues to report 100% humidity skipping the irrigation cycle. How can I unlock the sensor humidity reading?
Ver: 5469   Respuesta: 1

Netro App

Bart Abbott
Actualizado 2025-06-07 12:43:42 UTC 
Could you add a pause feature in Manual run? When I am running a zone, sometimes I need to halt the run and make an adjustment or fix a leak and then turn it back on. Right now, I have to stop the manual run and then start all over. 
Ver: 4436   Respuesta: 1

Indicator led is burn out

yigal
Actualizado 2025-06-07 12:18:46 UTC 

My indicator led is burn out. whocan I replace it?


Ver: 4392   Respuesta: 1

Continuous Monitoring?

Eric Jonsson
Actualizado 2025-06-06 11:50:16 UTC 

Hello, I have activated Continuous Monitoring on my Wispering gen2 which means I should get an emediate update when the moister has changed.

But I don't get any update/ change until the aut hourly upate of the measurement is done.


Ver: 14741   Respuesta: 1

Contrôler problem

Alain Turcotte
Actualizado 2025-06-06 09:41:00 UTC 
My app on my phone say that the zone is on watering but when i look outside nothing is happening !!!
Ver: 5673   Respuesta: 2

Dropped wifi (2.4 Gz)

C Hill
Actualizado 2025-06-06 02:10:45 UTC 
Help for my controller dropping the wifi weekly?  I have to unplug the controller to reset and wifi works.  When on vacation my controller can't be unplugged so is there a fix or work around ?
Ver: 4550   Respuesta: 1

Alexa with two Pizie

Stefano Giorgi
Actualizado 2025-06-03 16:11:11 UTC 
I can't connect both of my two Pixie devices to Alexa — I can only control one.
How can I fix this issue?

Thank you.


Ver: 5541   Respuesta: 1

Smart Zones are random

Dave H
Actualizado 2025-05-19 15:27:46 UTC 

Sprite-12

I want to utilize automated rain delay feature.

If I have my 11 zones enabled for Smart Zone watering, the zones will water in a random order.

I need them to remaian in order 1-11. I cannot yet find a readon why.

Not much fun sitting on my lawn when a zone unexpectedly turns on.

If I use a manual program, then the rain delay feature cannot be used.

Is there a way to enable an automated rain delay in a manual program?

and/or

run the zones in an order when utilizing the Smart Zones?

And yes, most of my zones have the same environment settings

Ver: 6745   Respuesta: 1

Refurbished netro controller

drylake
Actualizado 2025-05-23 23:37:47 UTC 
Can I send my controller in to get it repaired? 
Ver: 6341   Respuesta: 1

overwatering

Alfonso Olias Sanz
Actualizado 2025-05-20 12:55:43 UTC 

Hi there I use the netro smart feature and the whisperer. 

The smart schedule for zone 5 watered 28 minutes at 5am and the sensor measured 99% humidity.  Then it watered again at 6am... which is obviously a waste of water as the zone is already 100% humid. So it look like when the program starts it does not take into account the humidity again until the next run for that zone. 

For zone 5 I am using regular mode. Not the Deep or EPA. 

I also have the condition that 

- Sensor to report every hour

- skip watering if above 60%

- Sensor firmware 2.0.1

Ver: 6951   Respuesta: 2

Battery Issue - Netro Stream

K L
Actualizado 2025-05-25 03:09:56 UTC 
Tema: General

Dear Fellows,

I will be away for over a month and want to confirm the best practices to ensure my Netro Stream batter operates reliably throughout this period. Could you provide tailored recommendations based on my device’s current configuration and usage?

Device Details:

  • Hardware : Netro Stream 1.0
  • Firmware: 1.0.0


Please advise on any critical steps I might have overlooked. I aim to finalize my plans.

Thank you for your assistance!

Best regards,
Kelvin



Ver: 7174   Respuesta: 1

Request for Replacement Battery for Netro Device PIXIE

Minh Thu Nguyen
Actualizado 2025-05-19 08:42:52 UTC 
Tema: General

Dear Netro Support Team,

I hope this message finds you well.

I am writing to inquire about purchasing a replacement battery for my Netro device, which has recently stopped working due to battery failure. Could you please provide information on how I can order a replacement, including the price, availability, and shipping options?

The model I am using is PIXE, and I would appreciate any assistance or recommendations you can provide.

Thank you for your support, and I look forward to your response.

Best regards,

Minh Thu, Nguyen

Ver: 7436   Respuesta: 1