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Wency Pan


评论

Manual run times need to be longer and editable while running

19
Wency Pan
更新时间 2024-01-23 01:56:08 UTC
Dear customer,
 
We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. 
 
If you have any further questions or concerns, please do not hesitate to let us know.
 


Regards,

Wency

Netro Support

Spark showing error 1 on all solenoids

19
Wency Pan
更新时间 2024-02-05 02:50:21 UTC

Dear customer,


Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.


Thanks,

Wency

Netro Support

Istruzioni

19
Wency Pan
更新时间 2024-02-06 01:52:44 UTC

Dear customer,


If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian.

Thanks,

Wency
Netro Support

Whisperer 2 problems

19
Wency Pan
更新时间 2024-04-18 01:35:56 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Manual operation - watering does not stop

48
Fabio F
更新时间 2024-04-22 10:13:33 UTC
I've installed the water valves Rain Bird 900720 100-HV 24 V. 

Schedule issue

19
Wency Pan
更新时间 2024-05-05 03:12:42 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

19
Wency Pan
更新时间 2024-05-09 06:57:28 UTC

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

One of my Netro device can’t open the valve.

19
Wency Pan
更新时间 2024-05-09 06:59:24 UTC

Dear customer,


Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?


Thanks,

Wency

Netro Support

Whisper 2 problems

19
Wency Pan
更新时间 2024-05-21 07:33:31 UTC

Dear customer,


Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.


If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support