Hi Jean,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Thank you for reaching out and sharing your feedback with us. We truly appreciate your suggestion to extend the Whisperer's linking capability to 4 zones, and we’ll certainly take this into consideration for future updates.

Thanks,

Netro Support

Dear customer,

Thank you for pointing this out! We truly appreciate your feedback and will make the necessary adjustments to the translation accordingly.

If you have any further suggestions or questions, please don’t hesitate to let us know.

Thanks,

Netro Support

Dear customer,

Thank you for your valuable suggestion! We truly appreciate your feedback and will take it into consideration. In the future, we plan to add an Indoor Mode.

If you have any further suggestions or questions, please don’t hesitate to let us know. We’re here to help!

Thanks,

Netro Support

Dear customer,

I have forwarded your post to our R&D and we will get back to you soon.

Thanks,

Netro Support

Dear customer,

If you want to program specific zones to water twice in one day, you can go to Settings->Programs to create two programs.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

Thanks,

Wency

Netro Support

Dear customer,

This is our check on the validity of the current device data. May I inquire if this situation occurs frequently or only once? If it happens frequently, could you please describe more details?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Dear customer,

May I ask if three water valves are running simultaneously? Can you send us the wiring diagram to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

To replace your old controller, you can find the attached photo for reference. 

Please let us know if it works.

Thanks,

Wency

Netro Support

Dear customer,

1. 4am is local time 4am, the time zone where the user device is located. 2. Netro recalculates schedules when the weather changes or when major configurations are changed through Netro App. Schedule data will be refreshed at 4am together with weather updates.

Thanks,

Wency

Netro Support

Dear customer,

Thanks for your request and I will forward it to our R&D.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

The app can control two devices simultaneously. Could you please provide more details about what you mentioned by "I've tried but without success"?

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? We can update it for you from the server side.

Thanks
Wency, 
Netro Support

Dear customer,

Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.

If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support