Dear customer,

If you want to program specific zones to water twice in one day, you can go to Settings->Programs to create two programs.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

Thanks,

Wency

Netro Support

Dear customer,

This is our check on the validity of the current device data. May I inquire if this situation occurs frequently or only once? If it happens frequently, could you please describe more details?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Dear customer,

May I ask if three water valves are running simultaneously? Can you send us the wiring diagram to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

To replace your old controller, you can find the attached photo for reference. 

Please let us know if it works.

Thanks,

Wency

Netro Support

Dear customer,

1. 4am is local time 4am, the time zone where the user device is located. 2. Netro recalculates schedules when the weather changes or when major configurations are changed through Netro App. Schedule data will be refreshed at 4am together with weather updates.

Thanks,

Wency

Netro Support

Dear customer,

Thanks for your request and I will forward it to our R&D.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

The app can control two devices simultaneously. Could you please provide more details about what you mentioned by "I've tried but without success"?

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? We can update it for you from the server side.

Thanks
Wency, 
Netro Support

Dear customer,

Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.

If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

If you find certain articles or questions particularly interesting, you can click on the question to enter the details page and then click on the '👍' icon to 'like' the post. Liking a post indicates that you enjoy the content. Alternatively, you can choose to 'follow' the post. Next time, you can go to the forum page and select 'I liked' or 'I followed' to find the posts you liked or followed. You can also browse topics or view posts with high view counts.

Thanks,

Wency

Netro Support

Dear customer,

Currently, we don't have a detailed article explaining the different watering modes of smart watering. However, the information provided below may be helpful, although it's not yet comprehensive.

Please find the below description of each mode: 
EPA mode: very deep watering, is recommended by EPA. However, some customers think it doesn't provide enough water 
Regular mode: the default one, which should work for most of customers 
Deep mode: water infrequent to help plants grow deeper roots 
Frequent: water more frequently, for plants with short roots, e.g flowers 
ECO: saving more water than regular mode. 
Boost: if you need more water.

 I will pass along your feedback to the relevant department. Thank you for your suggestion!

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?

Thanks,

Wency

Netro Support

Dear customer,

Netro server side has updated, and after an hour, if the humidity rises, it will be correct.

Thanks,

Netro Support

Dear customer,

Netro detected rain on May 7th, with a rainfall of slightly over 9mm. So Netro skipped the 8th and 9th. May I ask if the rainfall values are correct?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support