Dear customer，

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

I apologize for any inconvenience caused. OurR&D is still looking into it. Thank you for your patience and understanding.

Thanks.
Wency
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).

To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Thanks.

Wency

Netro Support

Dear customer,

When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Could you please go to Settings->Zones->Smart Zone to check if the smart zone is turned on?

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer, 

May I inquire if your product is the Netro Spark Controller? If you have not set up the backup program for the Spark Controller, it will continue to execute the next 128 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down. 

The recently launched Netro Hub product continues to execute the following 32 pre-loaded schedules for each Pixie-Z1 if the Wi-Fi connection is lost. For more detailed information regarding the Netro Hub and Pixie-Z1, you can view: https://netrohome.com/en/shop/products/pixie_z1 

Thanks, 

Wency 

Netro Support

Dear customer,

We will look into it and get back to you soon.

Thanks,

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Dear customer

Press the RST button to see if the device light changes. If not, press the RST button for 12 seconds to reset the device. Then go to the "settings->change WiFi/Password to re-connect to the network.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

If you are using Ios, please go to settings->notifications, scrolling down to find the Netro app. Click it and close "badges", then restart your mobile phone to see if it works.

Generally, this solves the problem. If it still doesn't work, could you upgrade your phone to the latest version to see if it helps?

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Thank you very much for your request and I will discuss it about our R&D.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

We've noticed that installing ferrules can be challenging, and there's a risk of them coming loose, which could potentially disrupt the functionality. Given these considerations, we would like to advise against using ferrules on the wiring to ensure a smoother user experience.

Thanks,

Netro Support

Dear customer,

 If unplug the power adapter, the zone is still watering, this zone valve needs to be checked. 

You can also switch this issue zone wire with other good zone wire. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 

Thanks,

Wency

Netro Support

Dear customer,

Thanks for your request and I will forward it to our R&D. Currently we do not support this feature.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

We have also received your email. We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

Currently, we do not support checking the water consumption data from January to December. I have forwarded your request to our R&D and we will discuss it.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 

Regards, 

Wency

Netro Support

Dear customer,

Is the problem still there? This problem may be caused by insufficient hardware memory. We can help you upgrade your device to the latest version to solve this problem. Could you please send us an email to support@netrohome.com with your Netro account registered email and we can help do the upgrade?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support