Whisper 2 problems

Hi. I have two Whisper 2 units which have started to give strange readings, both have full batteries and strong WIFI connection. One unit is showing low moisture content when the soil is very damp and the other is showing 123 lux constantly. Any help would be most appreciated.

回复来自 Wency Pan

19
Wency Pan
 更新时间 2024-05-21 07:33:31 UTC

Dear customer,


Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.


If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support

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17
Phil Middleton
 2024-05-30 09:05:53 UTC  
Hi, I have tried to turn on continuous monitoring under the sensor settings. However after enabling it and the saving the changes when I go back to check the settings its become disabled. This happens to both sensors. Please advise what else I can do. Thankyou
19
Wency Pan
 2024-05-31 01:54:22 UTC  
Hi Phil,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support