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Wency Pan


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App Crashes on login iOS 15.1.1
19
Wency Pan
更新时间 2022-01-17 06:43:18

Hi Jamie,


Our R&D are looking into this issue and we will get back to you soon.


Thanks,

Netro Support

Sensor sending wrong data
19
Wency Pan
更新时间 2022-01-17 06:42:17
Hi Mick, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks, …

App Crashes on login iOS 15.1.1
19
Wency Pan
更新时间 2022-01-13 02:48:36

 Hi Jamie,


Could you try to uninstall the Netro app and reinstall to see if it helps?


Thanks,

Netro Support

No wifi connection
19
Wency Pan
更新时间 2022-01-13 02:46:29
Dear customer, You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be a…

Netro is watering at 25F because it is misinterpreted weather

19
Wency Pan
更新时间 2022-01-12 05:44:41
Hi Ben, Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather…

What is the expected format for entering weather underground? weather id?
19
Wency Pan
更新时间 2022-01-11 08:22:32
Hi August， Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id fo…

i have problem with netro sprite 6
19
Wency Pan
更新时间 2022-01-07 07:16:16
Hi Nguyễn, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks…

Weather not updating

19
Wency Pan
更新时间 2022-01-06 01:14:22
Hi Mick,

We have fixed this issue now.


Thanks,

Netro Support

Weather not updating

19
Wency Pan
更新时间 2022-01-05 02:47:30

Hi Mick,


Thanks for reporting this issue and our R&D are working on it. This bug will be fixed soon.


Thanks,

Netro Support


No restrictions set, yet program is skipping because of user restrictions
19
Wency Pan
更新时间 2022-01-05 02:04:03
Hi Alan, If you skip a zone in the Schedule page, then the restrictions will aotomatically appear in the Schedule page. Did you select "Skip this zone", "Skip all zones…

Whisper at 0%
19
Wency Pan
更新时间 2021-12-28 05:17:23
Hi Darren, It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you hav…

2 programs scheduled on one day
19
Wency Pan
更新时间 2021-12-24 08:03:55
Hi Paul, Our R&D has fixed this issue and it should work now. For the exclamation mark, when Sprite finishes running a watering schedule, it will send a confirmation to…

Manual recurring programs
19
Wency Pan
更新时间 2021-12-24 02:37:30
Hi Mark, Could you please make sure you selected all zones and also select this month(December) in the program? You can go to Settings->Programs->Months to verify. …

Whisperer sensor flashing blue
19
Wency Pan
更新时间 2021-12-24 01:54:08

Hi Lyndon,


Our R&D are looking into this issue and we will get back to you soon.


Thanks,

Netro Support

Netro Spark 16: Issue with sprinklers not firing, then not turning off
19
Wency Pan
更新时间 2021-12-16 07:40:27
Hi Dave, As you have more than 2 common wires, please use wire connectors to do the wiring and see if it helps. You can test your controller through the followin…

Zone danssqm ?
19
Wency Pan
更新时间 2021-12-14 02:10:31

Dear customer,


Zone area data is used to calculate water usage. It will not affect smart watering. 


Thanks,

Netro Support

Sprite-6 connected but App says offline
19
Wency Pan
更新时间 2021-12-13 05:37:06
Dear customer, Could you help us confirm: 1. Through the web app, Netro watered your zones indeed and it is opening the valves. 2.The web app shows it was waterin…

Login Error

19
Wency Pan
更新时间 2021-12-13 05:13:11
Hi Alex, Your username triggers a corner case bug of a third party tool we used in our system. As a workaround, we update your username to "alexepn". Now you can use yo…

I have a lot of problems after the app is upgraded
19
Wency Pan
更新时间 2021-12-10 08:50:07
Hi Nguyễn,  We have the beta version of v3.0.1 on Google play which should fix this issue. Could you please let your customer join the tester program and try it to see …

Where did the start button go?
19
Wency Pan
更新时间 2021-12-06 07:10:20
Hi Lawrence, The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". We have updated the manual run f…