HI J H,

Currently we have shared user function that can be used for landlord and third-party situation. You can register a main account for a device and add the third party as a manager.

Please let the shared user download the app and use his own email register an account with Netro first. Then you can add his email as a shared user in your account. 

Please check this article https://netrohome.com/forum/posts/147

Thanks,

Wency

Netro Support

Hi Yuanchao, 

We have also received your email and we will look into this issue. 

Thanks, 

Wency 

Netro Support

Dear Brian,

We found you have enabled smart zone feature for your zone 1 and zone 4. In this level, your zone 1 and zone 4 will be watered automatically by Netro with smart schedules. 

If you do not want smart zone schedule to override your own programmed schedule but still need the rain delay feature , you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. ( Settings->Zones->Smart Zone)

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please check your unit LED light status?

Is the light fast blink, slow blink,  solid light or no light at all?

Thanks,

Wency

Netro Support

Hi Davide, 

I will forward your feedback to our R&D and thanks for offering help！ I will ask our R&D to provide the translation doc. 

Thanks, 

Wency 

Netro Support

Hi Davide, 

After removing the tree, did you save the setting and then it still mixed up? 

Thanks, 

Wency 

Netro Support

Hi John,

Today's weather forecast is 7℃ to 17℃ and the lowest temperature is 7℃ so Netro skipped your schedules when the lowest temperature is below 7℃.

Thanks,

Wency

Netro Support

Hi Rob,

I can see your firmware is not the newest. Updating it may help the WiFi stability. Could you please send us email to support@netrohome.com with your Netro account registered email and we can help you update the firmaware.

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Hi Jean,

This is a bug in the current version of the app and we will fix this issue soon.

Thanks,

Wency

Netro Support

Hi Alessandro,

Could you please send us email to support@netrohome.com with your Netro account registered email and your location information. We can help you set the location from our server side.

Thanks,

Wency

Netro Support

Hi Gaspare, 

We have added the station id IVALDE12 from our server side for you. The current version app has a bug and wil be fixed in our next release. 

Regards, 

Netro Support

Hi Tod,

Thanks for your suggestion and it is a great point! I will forward it to our R&D. We will discuss about it.

Thanks,

Wency

Netro Support

Hi Jean,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone?

To move the stand alone sensor to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your timer, then tap the "+" button on the upper right corner,  go to Add a Product->WifiDevice-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Please let us know if it works.

Thanks,

Wency

Netro Support

Hi Scott,

When the app says the Netro controller is watering,  was it opening the valves？How many of your zones have this issue?

Thanks,

Wency

Netro Support

Dear customer,

We suggest 1000feet. However, zone area will not affect smart watering. It is used to calculate water usage.

Dear customer,

I will ask our R&D and get back to you soon.

Thanks,

Wency

Netro Support

Hi Jiang,

Thanks for reporting this issue and we will fix this issue in the next release of the app.

Thanks,

Wency

Netro Support