Hi Nicholas,

The rain delay is to forbidden watering in the next n days after rain, where n is set to be 5 by default. After you set the rain delay, Netro will update the watering schedules automatically, which can be checked on the schedule page. You can also find the constraint added. If you go to the "rain delay" again, Netro assumes you want to add another "rain delay" constraint, instead of showing the last rain delays. 

Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should  set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 

Thanks,

Wency

Netro Support

Hi Jeremie,

We have sent you an email through support@netrohome.com and please check if it works now. Meanwhile our R&D and look into this issue.

Hi Jonathan,

Could you please send us the link of "Once weekly" watering and we will update our regulation database. Currently we only find water regulation from this website https://www.uplandca.gov/water-conservation:

- Odd number addresses water on Tuesdays & Saturdays
- Even number addresses water on Wednesdays & Sundays

You can also create a restriction to follow "Once weekly" watering through Settings->Restrictions.

Thanks,

Wency

Netro Support

Hi Luca,

By default, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch=5.08mm). 

You can use the expectation to see if it works beWe take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.

Thanks,

Netro Support

Hi Luca,

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 

If you want to strictly restrict watering between 0:00 and 5:00 am, you can create a restriction through Settings->Restriction.

Thanks,

Netro Support

Hi Jonas,

We can set the PWS ID for you from the server side and please let us know your PWS ID. We will fix this issue in the next release.

Thanks,

Netro Support

Dear customer,

We have updated the manual run feature and please find the manul run button in the home page to turn on and off the sprinklers , below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". 

Thanks,

Netro Support

Hi Arnaud，

After programming, did you tap the "save" button on the upper tight corner? Normally it should work.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account and send us the screenshot of this message "saying I have to use the name they give me."?

Thanks,

Wency

Netro Support

Hi John,

In the default setting of Netro smart watering, your zones will be watered automatically by Netro with smart schedules. You can disable the device while mowing the lawn through Home page->toggle the enabled button and then enable it when mowing is done. You can also create a restriction to restrict watering through Settings->Restrictions.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Please let us know if you have any further questions.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Giacomo,

We will do a software update for your device and we will let you know when the upgrade is done. 

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please manually turning on and off the valve (quickly press the button twice) for about 10 times? Please let us know if it works.

Thanks,

Wency

Netro Support

Hi Javier,

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

You could customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 1 inch. The setting is in "setting -> preferences -> rain". 

Thanks,

Wency

Netro Support

Regards,

Wency

Dear Dhar,

iIf you turn on the smart zone mode, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic(Settings->Zones->Smart Zone), which only skip rainning days for your programmed schedule. 

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 

Thanks, 

Wency 

Netro Support

Dear Eduardo,

Could you please send us email to support@netrohome.com with your Netro account registered email and your address? We will look into this issue.

Thanks,

Wency

Netro Support

Dear customer,

Netro sever side get/ Update weather information every early morning at 4 am. Previously Netro may not have updated the weather info. If you have the weather station ID, you can try if weather underground PWS works better.

Thanks,

Wency

Netro Support

Hi Fabrice，

The sensor is completely out of battery due to long transportation and need to be charged under direct sunlight. 

Please place the sensor under direct sunlight to charge for about 3-5 days. If the weather not good, it may take longer time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know on which day Netro app not showing watering but sprinkler coming on? If you start manual run, did this happen?

Thanks,

Wency

Netro Support