Hi Sasha,

The calendar only shows the schedules for the next month. The reason is that the weather data that we use to adjust the schedules is not going to be reliable if it is beyond a month. Also, we want to reduce the data traffic to speed up the app.

The schedules will run for sure.

Thanks,

Wency

Netro Support

Hi Bayoule,

The zone area should be set to at least 1 square meter。

Thanks,

Wency

Netro Support

Hi Val,

Could please give us more details about the bug? Could you please let us know in which specific page you find the bug?

Thanks,

Wency

Netro Support

Hi Jacopo,

To save power, Netro pixie timer will wake up every 1 hour to catch up your updated request,  so your request for manual run will be catch up by the pixie when it is wake up. The pending time is less than 1 hour.  This is why you see the timer appears strike-out.

If you frequently use the manaul run in certain time frame and do not want to wait for (less than 1 hour), you can set up a keep online frame (Settings->preferences->keep online). In this time frame, your manual run request will be executed immediately without delay.  However, if your keep online frame is too long, it will consume the battery quickly. 

Could you please let us know this issue "schedules not showing in the schedule page" still happens?

Thanks,

Wency

Netro Support

Dear customer,

I can see your firmware is not the newest. Updating it may help the WiFi stability.  We can send you the file to update and Could you please send us email to support@netrohome.com with your Netro account registered email?

Thanks,

Wency

Netro Support

Hi Jean,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Luis, 

Could you please let us know the LED status of the timer which is offline? 

You can adjust the rainfall data through Discover page, tap the "+" button on the upper right corner and select"Correct rainfall". Netro support three weather providers, which you can choose in settings->controller->weather provider. The default one is NetroWeather. 

Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. 

Thanks, 

Wency

Netro Support

Hi Wayne, 

Currently Netro only allows one sensor per zone. I will forward your request to our R&D. 

Thanks, 

Wency 

Netro Support

Hi Bayoule,

Netro estimates the flow rate based on the sprinkler type and here are some typical flow rate: 

MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

If it is not accurate, you can adjust the flow rate though customized mode. Please go settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,

Wency

Netro Support

Hi Enrico,

I will forward your request to our R&D and we will discuss about it.

Thanks,

Wency

Netro Support

Regards,

Wency

Hi Ramón,

Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Regards,

Wency

Hi David,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi John,

We have updated the manual run feature and please find the manul run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". Please tap "manual run" to start or stop watering.

Wency

Netro Support

Hi Ion,

It's probably your device has not been watering for a long time so the moisture is low, this is why you see longer watering duration as it needs more watering amount to increase the moisture level. Your zones are watered multiple times a day as you might selected clay which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. (For Netro watering controller, please go to Settings->Zones->Smart Zone; for Netro Pixie timer, please go to Settings->Garden->Smart Zone)

Thanks,

Wency

Netro Support

Dear customer,

You can got to Settings->Regulations to disable the regulation.

Thanks,

Wency

Netro Support

Hi Emilio,

You could try the expectation mode to see if it works better. Netro's default threshold is 5.08mm(0.2 inch).

Thanks,

Wency

Netro Support

Hi Shirley, 

Could you please send us email to support@netrohome.com? We will have our technician look into this issue. 

Please make sure your router is turned on and has a signal of at least 2 bars on your phone at the location where your timer is installed. The timer only connects to 2.4 GHz Wi-Fi networks. 

Thanks 

Wency 

Netro Support