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Wency Pan


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Moisture reading not working

19
Wency Pan
更新时间 2021-09-22 01:10:14
Hi Nancy,  Our sever side gets and updates weather information every early morning at 4 am. It's probably that Netro has not updated the rainfall data previously so the…

new xfinity box

19
Wency Pan
更新时间 2021-09-17 02:11:13

Hi Gary,


We have replied you through email.


Thanks,

Netro Support

Manual en Español

19
Wency Pan
更新时间 2021-09-17 02:03:01
Hi Juan, You can go to the product page on our own website, select "User Manual" and download it. Please scroll the download file and you can find it in Spanish version…

Moisture sensors not working
19
Wency Pan
更新时间 2021-09-16 02:35:55
Hi Nancy, Could you please check the soil around the sensor if it's tight enough? If there is large gap between soil and sensor, the air could cause noise.  Than…

Can't get our Netro to reset
19
Wency Pan
更新时间 2021-09-14 08:50:51
Hi Neil, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks R…

Power Supply
19
Wency Pan
更新时间 2021-09-13 07:56:54
Hi Jason, If the power adapter is not working, we will ship you a replacement power adapter. Could you please do a test by connecting your power adapter two strings tog…

Connexio

19
Wency Pan
更新时间 2021-09-13 07:09:44
Hi Gerard, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Reg…

No data registers as zero
19
Wency Pan
更新时间 2021-09-11 05:11:37
Hi Dave, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Whisperer moisture sensor location

19
Wency Pan
更新时间 2021-09-10 01:16:16
Hi Jacques, You can find the details about the moisture sensor from this link: https://www.netrohome.com/en/shop/help_center?category=installation&serial=WHISPERER …

Program Not Running
19
Wency Pan
更新时间 2021-09-10 01:10:28
Hi Wally,  For the 1 minute instant manual run, the system remembers the last duration of the instant manual run and displays that on the home page. The watering time f…

Smart Controller Not Very Smart
19
Wency Pan
更新时间 2021-09-08 03:14:50
Dear customer,   Are you using the latest beta version? The beta version is using the UTC time so it has the time display error. This error will be fixed in the…

How to remove a "device" without sensors?
19
Wency Pan
更新时间 2021-09-08 02:58:05

Dear customer,


We have removed it for you from the server side.


Thanks,

Netro Support

Irrigation Pattern - new feature.
19
Wency Pan
更新时间 2021-09-02 02:17:46
Hi Alfonso, Both Eco mode and EPA mode save more water compared to other watering modes. Deep mode has longer watering frequency than regular mode and it has more water…

Any way to adjust whatever the rain threshold is for when it waters?
19
Wency Pan
更新时间 2021-09-01 07:05:19
Hi Sean, You can customize the weather restrictions now through setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than…

ERASING DEVICE IN IOS 2.5.3 APP
19
Wency Pan
更新时间 2021-08-30 06:39:00

Hi JF,


We have deleted it for you from the server side. Please let us know if you have any further questions.


Thanks,

Netro Support

Manual watering stops before end of schedule
19
Wency Pan
更新时间 2021-08-30 06:38:02
Dear customer, What power adapter are you using? Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our tec…

Whisperer not working right.
19
Wency Pan
更新时间 2021-08-28 02:37:30

Dear customer,


We have also received your email and we will get back to you soon.


Thanks,

Netro Support

Delete all schedules

19
Wency Pan
更新时间 2021-08-28 02:35:47
Dear customer, We checked your smart schedules and the smart watering is once a week. This is about right. You think it's too many because Netro waters your zone multip…

Disconnect wifi almost every day without reasong
19
Wency Pan
更新时间 2021-08-27 08:59:08
Hi Paolo,

Could you please send us email to support@netrohome.com?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Adjusting Rain Fall
19
Wency Pan
更新时间 2021-08-25 07:29:40
Hi Mike, Thanks for your information and I have forwarded this issue to our R&D. We will add no rain fall data in the "Correct Rainfall" section in the future release o…