Hi Lugo,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Netro Support

Hi Nabil,

Could you please specify when this error code happened?

Thanks,

Netro Support

Hi Jacques, 

Does this problem still exist? I will have our R&D look into this issue.

Thanks,

Netro Support

Dear Jim,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay".

Thanks
Regards,
Netro Support

Hi Jean,

Could you please take a screenshot and send it to support@netrohome.com?

Thanks,

Netro Support

Hi Lance,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power adaptor can only provide 600mA max current which is only enough for running one valve (when master valve is used). In the future, we will enable turning on 2 zones at the same time for Netro Spark controller. It takes some time and the time is uncertain.

Thanks,

Netro Support

Dear Greg,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay".

Thanks
Regards,
Netro Support

Hi Alan,

Please try place your sensor under direct sunlight for about 3-5 days, then press the power button again to see if it works.

If you have incandescent light bulb (not LED) at home,  you can place your sensor under the light bulb for about 2 days and check if it works. 

Thanks,

Wency

Hi Szabi,

The system remembers the last duration of the instant manual run and displays that on the home page. So the 5 min watering will not be saved after restarting the app. 

We will soon release the new version of the app and in this new version, the default watering duration is 00:00.

Thanks,

Netro Support

Hi Sheryl,

We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.

Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.

Thanks,
Netro Inc

Hi Michael,

If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com with your Netro account registered email, and tell us the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.

Thanks,

Netro Support

Hi Alisa,

We checked your account and it looks like the restriction needs to be updated. To water only on Tuesday, Thursday and Saturday, there are two restrictions needed:

1. No watering on Monday, Wednesday, Friday and Sunday. That is for the whole day. So a restriction needs to be created for that with time frame set to "all day". I think that is what is missing here.

2. No watering on Tuesday, Thursday and Saturday between 6 a.m. and 6p.m.

Please let us know if it works.

Thanks,

Netro Support

Hi Richard,

We found there's no device under your current Netro account. Did you accidentally remove your device?

Thanks,

Netro Support

Dear customer,

You need to enable the system first. Please go settings->controller->enabled->slide the enabled button to green and save your settings.
After that, your Netro controller symbol at the left top cornor of home page will become green and showes "online".

Thanks
Regards,
Netro Support
 

Hi Kelsie,

Netro will not tell if your sprinkler head is broken. 

Thanks,

Netro Support

Hi Patrick,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Steve,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works.

Thanks,

Netro Support

Dear customer,

The Netro google assistant service was temporary down, our technician is currently working on this issue. We will give you update when this issue is fixed.
Sorry about the inconvenience


Thanks
Regards,
Netro Support

Dear Customer,

The "yellow triangle" does not necessary mean the schedules are not executed. All the schedules are pre-downloaded to the local unit, and when the schedules start and finish to be executed, the local unit will send signal to the cloud. The "yellow triangle" only means the cloud did not recieve the signal from the local unit, which may be caused by the temporary internet interrupt.

Please do a test to use the instant manual water button (the blue play button) on the home page to instantly water your zones, see if all your zones can start without issue.  If the instant manual water button work without issue, you do not need to worry about the yellow triangle.

Thanks
Regards,
Netro Support

Dear customer,

You will need to create 3 different programs for it.

Thanks,

Netro Support