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Wency Pan


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malfunction
19
Wency Pan
Updated at 2022-05-24 07:53:25
Hi Ramón, Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably. Could you please send us …

Manual run for more than 60mins
19
Wency Pan
Updated at 2022-05-24 07:51:26
Hi Kyle, We will increase the watering time to 2 hours in the future release. Currently you can create multiple programs to water more than 60 minutes. For zones will not run f…

Battery in Pixie Reads 282%
19
Wency Pan
Updated at 2022-05-24 07:48:40
Hi David, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks W…

What happened to manual start arrow for zones?
19
Wency Pan
Updated at 2022-05-24 07:47:06
Hi John, We have updated the manual run feature and please find the manul run button in the home page, below the Netro logo, there is task bar "online", "battery per…

Smart Zone Scheduling Problem
19
Wency Pan
Updated at 2022-05-24 07:45:59
Hi Ion, It's probably your device has not been watering for a long time so the moisture is low, this is why you see longer watering duration as it needs more waterin…

Is it possible to disable regulations?
19
Wency Pan
Updated at 2022-05-24 07:43:26

Dear customer,


You can got to Settings->Regulations to disable the regulation.


Thanks,

Wency

Netro Support

19
Wency Pan
Updated at 2022-05-24 07:41:46
Hi Emilio, You could try the expectation mode to see if it works better. Netro's default threshold is 5.08mm(0.2 inch). Thanks, Wency Netro Support …

Whisperer

19
Wency Pan
Updated at 2022-05-20 01:07:16
Hi Giancarlo, 

The whisperer sensor is in stock now and you can place an order. Have a nice day! 

Regards, 
Netro Support
 

Pixie automatic water
19
Wency Pan
Updated at 2022-05-19 02:23:52
Hi Shirley,  Could you please send us email to support@netrohome.com? We will have our technician look into this issue.  Please make sure your router is turned on and ha…

Text in gray
19
Wency Pan
Updated at 2022-05-19 02:19:40
Hi Ignacio, Thanks for your suggestion and I have forward it to our R&D. We will discuss about it.   Thanks, Wency Netro Support …

Home Tab
19
Wency Pan
Updated at 2022-05-19 02:16:54
Dear customer, We can delete the standalone sensor for you from our server side and please let us know if you would like to delete it. Thanks, Netro Support …

WU hi and low temperature problem
19
Wency Pan
Updated at 2022-05-19 02:15:21
Dear customer, Could you please let us know on which day the Netro app reads wrong maximum and minimum temps? Thanks, Wency Netro Support …

Restrictions do not include minute limits
19
Wency Pan
Updated at 2022-05-17 07:28:27
Hi Cheryl,   Thanks for your request and I have forward it to our R&D. We will add minute limits constraints and improve this feature in the future release.  …

Whisperer

19
Wency Pan
Updated at 2022-05-17 07:04:12
Hi Fabrice, Currently Netro Whisperer sensor is out of stock now and it will be back in 1~2 weeks. Thanks, Wency Netro Support …

Weather .
19
Wency Pan
Updated at 2022-05-17 06:52:19
Hi Gianluca, If the default weather does not work for you, you can switch to other weather providers to see if it works better. You can forward your weather underground…

Sprinklers only turn for a few second
19
Wency Pan
Updated at 2022-05-17 06:50:01
Hi Gabriele,  We have also received your email and our R&D are looking into this issue. We will get back to you soon.  Thanks,  Netro Support …

Offline since a couple of days

19
Wency Pan
Updated at 2022-05-17 06:48:03
Hi Daniel, Could you please let us know your unit LED Light status? Could you please try the below steps to do the reset and let us know the result? 1.Power off the device…

Programación
19
Wency Pan
Updated at 2022-05-17 06:47:04
Dear customer, If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Setti…

Good evening It but impossible to connect me netro tells me to make sure that the correct WIFI password is entered ... I have been trying to appear for 4 hours
19
Wency Pan
Updated at 2022-05-17 06:45:47

Hi GERMONT,


Could you please try rebooting your WiFi router and see if it works?


Thanks,

Wency

Netro Support


Manual Run
19
Wency Pan
Updated at 2022-05-17 06:42:36
Dear Customer, We noticed that in your schedule tab, the manual run time is only 1 minute for your zone 1. Could you please do a test agian to see if the issue i…