How do I add an additional "manager" or "player" - app & website keep giving an error

Just got the new Spark 16 sprinkler controller and installed it yesterday.  I'm trying to add "New Manager" in the app (& tried it on the website too), but keep getting this error message:  "ERROR:  Can't find user [email]"   (I've omitted the specific email address of the manager/player I'm trying to add and simply used [email] as a placeholder for this thread)

I've also tried to add "New Player" and get the same error message.  


Has anyone else had this issue?  Am I doing it wrong?

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-07-29 01:54:31 UTC

Hi Alex,


Shared users must have a Netro account. Please let you shared users register a Netro account first. Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 


Thanks,

Wency 

Netro Support

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