My controller shows that it’s online but the app is saying I’m offline. How do I correct this?

Hi: i am having issues connecting to wifi.. i have been using the Netro for more than one year..still having issues with connecting to wifi. it gets connected for some time and disconnects. it is been happening. is it issue with Netro it self or something i have to do. i see all the bars on my phone at netro.. 

My controller is blinking. Hasn’t done that before. Ideas?

I have this fern area in a desert climate. Is there a way to do short spirt misting multiple times a day?

Listen.  This timer is really bad.  How do I let a service man run my timer I don’t want to give him my phone at least with the Rachio I can grant temporary access this is not worth the money at all

Live in Hawaii and yesterday we had flood level rains and to my disappointment Netro watered this morning even though I have it set to skip if it rained the previous day. Anyone have this happen?

Hi I was wondering if we could get an update on where Netro is with an EPA rebate? We're aware Netro has applied, but any word or ETA on getting certification for rebates?  Thank you

My water turns on then about a minute into the cycle it will suddenly shut down. The app says it is still going but water is not coming out of the sprinklers. Help  

My phone broke and when I tried to connect my new one to the sprinkler, I get an error message saying that our Netro is linked to another device and must be deleted from it before it can connector to my current phone. Is there anyway to reset the controller? 

I installed two Netro Sprites to replace the previous controllers. The installation itself went fine, and I was able to verify that the first one waters the zones fine.

However, the second one does not water any zones. All the status indicators are fine, I hear the water getting turned on, and everything but no watering. What could be wrong? The wiring seems pretty simple. One common wire, 4 zone wires, and the power. All the wires are securely in. What are the ways to troubleshoot this?

Thanks in advance!

Rachio has a new leak detection device you can install on the pipe that talks to the controller letting it know if there's water flow that shouldn't be happening. Do you guys have plans to do anything like this? Would absolutely be interested in it!

What’s the best way to fill in a bald corner of my yard with st Augustine. Every house in my neighborhood has a lush yard and so do I do for the most part. There isn’t a lot of foot traffic there. The only thing I can think of is that it’s at the top of my slopped yard (probably my the highest point) and maybe the water runs off to quickly. I don’t want to have to lay sod down if I don’t have too so I wanted to see if there were any other options. 

Installed sprite after I got it for Christmas.  Today it started watering on its own for the first time and certain zones ran for almost 45 minutes and a couple zones watered more than one time in a day.  What the heck is going on????

I connected to the netro wih the app a few times no problem. Then it said failed to connect. The light is solid white no blinking. I have uplugged it reset it multiple times and deleted and reinstalled the app. Any help?

Have two Whiperer sensors in container pots setting up for bare root treesin large fabric bag containers. Sensors have detected a moisture level of only up to 16%. This morning after and during a one inch rain the soil moisture is only reading 3% and 6%. Clearly something is wrong. 

Replacing Toro system

This page lists some instructions about replacing the common types of Toro system with Netro smart watering controller. 

Example 1:

Toro model gk212-04

1. Connect the 2 white wires to the C slots, one on the left and the other on the right which is now occupied by a red one.

2. Move the red wire(currently on C slot) to M slot because it is for your master valve.

3. The last step is to connect the power then you should be good to go. 

Example 2:

Toro IC 8. 

The first slot of your current controller is master valve which should be connected  to "M" slot of Netro. The two wires in the second slot are common wires should be connected to the 'C' slot of Netro. The last step is to connect the power then you should be good to go. 

Example 3:

Toro Model 53765 6 zones

The red and white wires are the commons wires and should go to the two "C" slots in Netro Sprite controller. You do not need to connect the gray and black wires as they are the power wires for the old controller. 

Replacing old system

This page lists some instructions about replacing old controllers with Netro smart watering controller. 

Example 1:

I check the pictures.

Here is how you connect to your sprite:

OLD                 Sprite

24VAC             24VAC (order does not matter)

COM                any C slot

1                     1

2                     2

3                     3

4                     4

You probably do not need to connect other wires.

Example 2:

You do not have a master valve so you just leave the M slot open.

The sensor wires are not needed either in the Sprite because it gets the weather data from WiFi network.

Example 3:

I own a very small lot and would be interested only in setting up my own programs. How can I override the system's smart watering schedule? I installed a new Netro Sprite today and right off the bat it shows a lot of watering on the first day. Thank you.

How often is the smart watering schedule updated? This morning it was raining quite a bit, but so far my watering schedule indicates a watering session for tomorrow. Not only does this waste water, but it violates one of my restrictions, namely, no watering the day after a rain. 

I just updated the app yesterday and noticed that I am not able to water my lawn any more.  Kept trying to water it manually and it kept shutting it down or the zone was never turned it on.