Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works.

Thanks,

Netro Support

Hi Jose,

Currently the Whisperer sensor doesn’t measure the soil fertility and I will forward your request to our R&D.

Thanks,

Netro Support

Hi Mitch,

The smart watering level of one of your zones is level basic so there are not smart waterings for this certain zones. Please go to Settings->Zones->Smart Zone to check. For basic level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs). Please view this article for more information about smart watering: https://www.netrohome.com/forum/posts/111

Thanks,

Netro Suppot 

 Dear Adrian,

Netro calculates the smart schedules also based on the soil type. We noticed some of your zones are watered multiple times a day, this is because you selected clay soil as your soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Netro Support

Hi Trevor,

Could you please report the local water regulation to support@netrohome.com? Netro will update the regulation database accordingly. To water once per week, you can go to Settings->Restrictions to create a restriction.

Thanks,

Netro Support

Dear customer,

We have also received your email and we have replied to you through email.

Thanks,

Netro Support

Dear customer,

Could you please send us email witht the picture of your old wiring to support@netrohome.com？

Hi Simon,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

The unit can be set to km/h in settings->account->unit->SI-w. Please let us know if you have any further questions. 

Thanks,

Netro Support

Dear customer,

You can add rest time for watering and it can be configured in the app (setting->preferences->scheduling->Rest time) 

Thanks,

Netro Support

Dear Zee, 

The irrigation amount (CCF) is just an estimation. Netro knows how much time your garden has been watered, but doesn't know how large is your area. By default, Netro set the zone area as 1000 square feet, which could be much higher. If you want accurate estimation, please update the zone area in settings -> zones -> area

Hi Carey,

Could you try to insert the sensor again and make sure the soil around it is tight enough. If there is large gap between the soil and sensor, the ai between them could generate large noise.If the problem still remains, please send us email to support@netrohome.com with your Netro account registered email.

For the run off issue,  you can add reset time between zones through Settings->Prefrences->Schedulling->Rest time. Please let us know if it works.

Thanks,

Netro Support

Hi Andrei,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support

Hi Ivan,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.

Thanks,

Netro Support

Dear customer,

Please try reboot your smart phone and try the process again. After connect to "Netro_IRC_", please quickly back to your Netro app and click the Next button.

Please let us know the result. Could you also send us email to support@netrohome.com with your Netro account registered email?


Thanks
Regards,
Netro Support
 

Hi Moe, 

Netro has Public API and you can view from this article:https://netrohome.com/shop/user_guides/7 Please let us know if you have any further questions. 

Thanks, 

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch which is 5.08mm). The rain data is very small from this screenshot and it did not skip your smart watering. 

Besides, we take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day.

Netro support three weather providers, which you can choose in settings->controller->weather provider. The default one is DarkSky which is usually the best of three. But you can try others to check if it is more accurate. 

Thanks,

Netro Support

Hi Mitch,

Currently the soil moisture is 100%. I think previously Netro has not updated the soil moisture level because the sever side gets and updates weather information every early morning at 4 am. The moisture level is determined by a lot of environmental parameter, weather forecast, soil light, sunlight, plant type and other factors. Sorry we accidentally deleted the previous reply and please let us know if you have any further questions.

Thanks,

Netro Support

Hi Jason,

Could you please send us email to support@netrohome.com with your Netro account registered email?