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Netro Inc


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How to add additonal members
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Netro Inc
Updated at 2021-03-05 05:08:52
Dear Vijay, Yes you can use our shared user function by adding manager of your each device. Please see this article about how to use the shared user. https://www.netroh…

Ignoring Restrictions for one zone
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Netro Inc
Updated at 2021-03-02 08:18:07
Hi Brodie,  If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone and toggle the enable but…

How many electro valves

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Netro Inc
Updated at 2021-02-26 02:32:29
Dear customer, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.  Thanks, Netro Support …

Zone says Loading
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Netro Inc
Updated at 2021-02-26 02:31:42
Hi Gale， Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

explicit instructions on how to add weather station weather station, namely weatherunderground personal weather station
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Netro Inc
Updated at 2021-02-24 02:03:20
Hi Joe, Please set up your weather provider in Netro app to Weather Underground PWS. Please go Settings->Controller->Weather Provider->Weather Underground->input your s…

WiFi link
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Netro Inc
Updated at 2021-02-22 07:27:45
Hi Benedetto,   Please try your Ios device and it should work. We will support this feature for Android devices later.   Thanks, Netro Support…

Valve sttoped
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Netro Inc
Updated at 2021-02-19 06:21:32
Hi Carlos, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believ…

Turning off
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Netro Inc
Updated at 2021-02-15 15:07:33
Hi Rony, You can  put Sprite in "paused" mode through Settings->Controller->Enabled.  First you will have winterize your system and blow out the sprinkler. You can look…

Smart Watering Algorithm
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Netro Inc
Updated at 2021-02-10 01:41:26
Hi John, Our Sever side gets and updates weather information every early morning at 4 am.  If you turn on the smart zone feature, By default, Netro skip schedule…

Date Format
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Netro Inc
Updated at 2021-02-01 02:15:40

Hi Brian，


Thanks for your suggestion and I will forward your suggestion to our R&D. We will discuss about it.


Thanks,

Netro Support

Cancel
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Netro Inc
Updated at 2021-01-25 05:42:49
Hi Awilda, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks…

Rainbird esp-me with master valve to Netro Sprite
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Netro Inc
Updated at 2021-01-21 01:51:50
Hi Geron, Please connect your master valve wire to M slot of Netro. Mater valve opens together with any other valve. For example, you manual start zone 1 on the app…

Technical question
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Netro Inc
Updated at 2021-01-16 14:24:36
Hi Enrique, Please refer to the following article for the max wire length: https://netrohome.com/forum/posts/1210 Thanks, Netro Inc …

MAC address
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Netro Inc
Updated at 2021-01-09 07:16:38

Hi John,


Please check it through settings->Controller->Serial number. 


Thanks,

Netro Support


Whisperer Not lighting up at night
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Netro Inc
Updated at 2021-01-07 02:40:27
Hi Darren, After reporting the data, normally the light on the sensor will turn off shortly. However, the light will stay on if all the following 3 conditions are met:  …

Moisture and light range
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Netro Inc
Updated at 2021-01-03 01:39:27
Hi Don, We suggest keep the moisture level low as 65% and moisture level high as 90%. A good rule of thumb for most herbs is to water about once per week. We fou…

Metro France cloud down?
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Netro Inc
Updated at 2020-12-29 02:31:00
Hi Julian, What is your LED light status? Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician …

Add "Year" moisture and light chart
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Netro Inc
Updated at 2020-12-28 05:18:04

Hi Roman,


Thank you and I will forward your suggestion to our R&D.


Thanks,

Netro Support

Pixie Valve Issue
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Netro Inc
Updated at 2020-12-16 01:00:50
Hi Alec,  Thanks for contacting us. It is possible your water pressure is too low. Please follow this video to turn on and off the valve by pressing the button: https:/…

Sensor Temperature Reporting
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Netro Inc
Updated at 2020-12-14 01:58:43

Hi Nasser,


Your email has been received. We will check the sensor data for you and reply to you soon.


Thanks,

Netro Support