Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Hi Neil,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The humidity is 27% on April 13th and it shows 100% after watering on April 14th.


Netro encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111

Please let us know if you have any further questions.

Hi Sang，

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear Christophe,

Sorry, we do not have test/dummy serial number.

Thanks,

Wency

Netro Support

Dear customer,

You can use Netro shared user feature to set the Netro devices for two users. Please let the user register a Netro account first. You can refer to this article about how to use the shared user. http://www.netrohome.com/forum/posts/147

Thanks,

Wency

Netro Support

Dear customer, 

We will look into it and get back to you soon. 

Thanks,

Wency 

Netro Support

Dear customer,

Could you please confirm if your programs are enabled and check the start time of your programs?

If you want to use your own programs and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic for this certain zone, which only skip rainning days for your programmed schedule. For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

We are not quite sure about your question. Do you mean what are the main products of Netro? If you have any questions that require detailed answers, please send an email to our corporate email address (support@netrohome.com). At the same time, we value the opinions and feedback of every customer. If you have any suggestions or comments, please feel free to contact us at any time.

Thanks,

Wency

Netro Support

Dear customer,

By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. If the rainfall amount is smaller than 0.2 inch reported by weather provider, Netro will not skip watering. 

The weather report may not be that accurate. If you want try another weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

To turn off the smart zone feature, please go to Settings->Zones->Smart Zone to turn off the smart zone feature. For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

Thanks a lot for your suggestion and we will update the translation accordingly for the App and Web versions. 

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of your preferred watering time. 

If you have any questions or concerns regarding product usage, feel free to contact our customer support team(support@netrohome.com) for assistance.

Thanks,

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency 

Netro Support

 

Dear customer,

We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. Please note that the touch screenshot of the Spark controller shows 99 minutes, not 120 minutes. We will fix it in a future release.

Thanks,
Netro Support

Dear customer,

No, connecting the Netro Pixie Z1 to WiFi and the app requires the use of the Netro Hub and can not be directly connected through the Netro Sprite.

Thanks,

Wency

Netro Support

Hi Paolo,

Yes you can control one Pixie with two different iPhones.

Thanks,

Wency

Netro Support

Hi John,

We have received your email and we will get back to you soon.

Thanks,

Netro Support

Dear customer,

Currently, our system has considered the factor of soil evaporation to help you better control watering and save water. However, we have not yet considered the transpiration process of grass in the watering algorithm. If we take transpiration into account, it will help us better understand the water needs of grass, avoid over or under-watering, and improve watering efficiency.

We will take your opinions into consideration and strive to add the consideration of transpiration in the future development plan, so as to further improve the intelligence and practicality of the system.

Thanks,

Netro Support

Dear Abraio,

Netro app does not offer the option to reorganize the order of garden areas. We are actively working on developing new features to enhance the app's functionality and better cater to the needs of our users. Thank you for your valuable feedback.

Thanks,

Netro Support

Hi Graham,

We have replied to your email. If you need assistance over the phone, we are available M-F from 1pm to 5pm PST at 866-313-8058 (US number).

Thanks,

Netro Support