Dear customer,

Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared user. http://www.netrohome.com/forum/posts/147

Regards,

Wency

Netro Support

Dear customer,

If you remove the wire for this zone from the controller, then start watering other stations for example station 2, does this zone still start to water? 

Thanks,

Wency

Netro Support

Hi Jacob,

Currently, we do not support this feature. Thanks for your request and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

If you have to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature.

You can view more info here: https://netrohome.com/en/shop/user_guides/2

Please let us know if it helps.

Thanks,

Wency

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Wifi connection is required the set up the Spark controller.

When the device is online, netro will pull and save normal schedules. When the device is offline, it will continue to execute the normal schedules that was pulled down previously. After the normal schedules are all executed, it will generate a backup program if the backup program is saved.
Please also note that when creating a backup program, the device must be online.

Thanks,

Wency

Netro Support

Hi Luis,

Netro will allow users to update the firmware in the future version of the app. It takes about 1~2 months and we will keep you updated.

Thanks,

Netro Support

Dear customer,

The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.

If the weather forecast changes, Netro will update and recalculate the schedule.

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

Please let us know if you have further questions.

Thanks,
Netro Support

Hi Paolo,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Georges,

You can purchase two Pixies to simultaneously manage and control two different irrigation areas. By installing one Pixie in each area, you can set up and adjust irrigation schedules according to their respective needs.

Thanks,

Wency

Netro Support

Hi Jerry,

Our R&D are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Joe,

The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

Thanks,

Wency

Netro Support

Hi Jose,

Could you please send us an email to support@netrohome.com with your Netro account registered email and a screenshot of this issue?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Hi Katie,

Could you please go to Settings->Controller->Change wifi network/password and let us know if it works?

Thanks,

Wency

Netro Support

Dear customer,

Do you mean Netro smart watering? For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Thanks for reporting this issue and this bug will be fixed in the next release of the app. Now you can check the notification now. 

Thanks,

Wency

Netro  Support

Hi Richard,

Thanks for your suggestion and I will forward it to our R&D.

Thanks
Wency, 
Netro Support

Hi Rec,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will check the schedules for you.

Thanks
Wency, 
Netro Support

Hi Jim,

You will need to press the button 5-6 times to reset the sensor:
1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once.
2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 
3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 
4. Press the button again to turn on the sensor. The LED should start to blink in white color.

Thanks,

Wency

Netro Support