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Netro Support

Lives in: Camarillo, CA, US
Using: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Growing: Kentucky Bluegrass, Maple

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Answers

Zones Shut Off But Show Running in App
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Netro Support
Updated at 2019-08-16 06:37:34
Hi Kirk, We can take the device back and replace the fuse with a larger one which will solve the issue. If this sounds like a good solution for you please write to us s…

Zones run at the same time
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Netro Support
Updated at 2019-08-16 02:04:21
Hi Rich, Could you please try manual water one of the two zones on the Home page of the app and see if two zones still run at the same time? If it still happens, please wri…

Removing plant sensor
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Netro Support
Updated at 2019-08-15 06:21:03
Hi Alessia， We saw you have deleted this standalone sensor.  If you want to move the stand alone sensors to a zone, please go to the home page. There is a drop down …

Spanish translation
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Netro Support
Updated at 2019-08-14 01:30:09
Hi Juan, We are looking for professional to review our translation and we will be very happy if you could help us review the translation. We have sent you a file throu…

One day restriction
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Netro Support
Updated at 2019-08-13 06:07:14
Hi Lou, Currently Netro does not allow restrict watering on a spedific date. There are two options as a workaround.  1. Create a restriction. 2. Put Sprite in "pa…

Suport MQTT? Suport REST API?
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Netro Support
Updated at 2019-08-12 02:28:04
Hi Sergio, So far we have supported Amazon Alexa and Google Home voice control in English. We currently do not open MQTT to users. We may consider support API in our fu…

Sprite doesn't open valve
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Netro Support
Updated at 2019-08-07 08:15:46
Hi Tony, Could you please send us a picture of how you wire your new 24VAC valve to support@netrohome.com? Do you have a multi-meter to test the voltage? To test…

Runs for 9 hours at a time
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Netro Support
Updated at 2019-08-07 06:56:59
Hi Cindy, Thanks for contacting us. Netro will try to water your zones between your preferred time in Scheduling. However, Netro will still water your zones out side of your …

Install
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Netro Support
Updated at 2019-08-06 05:23:31

Hi Daniel,


Could you please send a picture of your current wiring to support@netrohome.com and we will check.


Thanks,

Netro Support

changing watering zone times?
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Netro Support
Updated at 2019-08-06 02:30:16
Hi Haru, Netro calculates the smart schedules based on environmental conditions including the soil type. Some zones are watered multiple times a day, you probably selec…

Can my whisper control 2 zones?
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Netro Support
Updated at 2019-08-05 06:15:23
Hi LF, Please upgrade your app to the newest version and this is already available. Please go to Settings->Sensors, select your sensor->Zones and choose the zones you w…

water amount
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Netro Support
Updated at 2019-08-01 06:39:21
Hi Gérard,  Do you mean about sensor waterproofing? Whisperer will work during rain, but it cannot be submerged into water. Please let us know if you have further quest…

Program should be within the same day
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Netro Support
Updated at 2019-07-29 08:46:48
Dear customer, Thanks for contacting us and we have forward this issue to our R&D. We are investigating this issue and will get back to you soon. Thanks, Netr…

Yellow Triangle Symbol
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Netro Support
Updated at 2019-07-29 06:51:14
Dear customer, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether t…

Wrong translation - Italian app
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Netro Support
Updated at 2019-07-29 06:42:33
Dear Sergio, Thanks for contacting us and we will fix this issue in the next release of the app. Thanks for your support and we really appreciate it! …

30 minutes = 10 minutes X 3
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Netro Support
Updated at 2019-07-29 06:41:10
Hi Paul, As far as doing multiple watering runs, the only way to do that would be to create multiple programs. To water 10 minutes 3 times each, you will have to create 3 p…

wrong translation in French
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Netro Support
Updated at 2019-07-29 06:39:25
Dear Gilles, Thanks for contacting us and we will fix this issue in the next release of the app. Thanks for your support and we really appreciate it! Regards,…

going backward from topic item

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Netro Support
Updated at 2019-07-29 06:36:21
Hi Gilles, Please press the green button on the upper left corner to go back to the previous page. Please see the attached screenshot. Regards, Netro Support …

Connection-during Initial Set Up-Sprite Smart atering System
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Netro Support
Updated at 2019-07-29 06:31:29
Dear customer, When you see this message, please tap the "Return" button to go back to the Netro app and continue the following the steps. Please let us know if it helps. P…

Hunter sprinklers

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Netro Support
Updated at 2019-07-29 06:26:44
This page lists some instructions about replacing the common types of Hunter system with Netro smart watering controller.  https://www.netrohome.com/forum/posts/133  …