Not enough watering time

Hi,


I have anabled the smart watering for my netro.

I have 4 zones activated.

My question is why netro water big areas only for 1 or 2 min and the small areas for 5 mins. 

I have done all the settings(sun, shade, soil tile, grass tile, area in sqm). 


Please help. 


Thank you


Answer From Netro Inc

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Netro Inc
 Updated at 2020-07-09 02:08:10 UTC

Dear customer,


The zone area is used for calculating water usage and it will not affect watering amount. Could you please let us know which zone only watered for 1 or 2 min? Could you please send us email to support@netrohome.com with your Netro account registered email?


We will look into this issue.

Thanks
Regards, 
Netro Support

View: 2453    Like: 0

6
Homestead One
 2020-07-09 09:19:23 UTC  
The zone is called Spate Casa, it has 58sqm and the watering goes only for one minute. Thanks
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Netro Inc
 2020-07-10 01:01:46 UTC  
Dear customer,

We checked your zone Spate Casa, however the smart schedules are about 13 mins. Did you change the smart zone settings? Currently we are not able to check the one minute issue.

6
Homestead One
 2020-07-10 11:49:06 UTC  
In the settings area it shows 15mins but in the main menu( where is the start button) it shows only one minute. I will send you an email with some screen shots. Thanks
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Netro Inc
 2020-07-11 05:04:56 UTC  
Dear customer,
What you are looking at is the watering duration for the instant manual run (not the user program or smart watering) in the zone sections shown on the home page. The system remembers the last duration of the instant manual run and displays that on the home page.

Please tap on the "1:00" text and there will be a window pop up for changing that value.