Hi Rick,

Most Wi-Fi connection issues can be resolved by the following steps:

1. Rebooting your WiFi router and your Netro controller can resolve some connection issues.
2. It is possible that your WiFi router is too far away. We recommend a signal of at least 2 bars on your phone.
3. Double check the password. You should enter the password of your home WiFi, not the password of your Netro account. Make sure there is no special character in the WiFi name and password.
4. Create a guest network which is usually hosted at 2.4G only and try to connect the Netro controller with the guest network.
5. Change the WiFi channel from your WiFi router.
6. Make sure the router is not blocking the Netro device.

A few other things to check:

6. Make sure your router has access to the internet and it is not blocking port 1883 which is reserved for MQTT. Try to lower the security settings on the router/firewall.
7. In the app, select WEP mode below the password field if your router is using WEP encryption which is uncommon though.
8. Sometimes rebooting the modem might also help.

9. Use a personal hotspot to test whether the connection issue is with the Netro device or your WiFi system.

Thanks,

Netro Support