Pixie unable to connect to the internet

I  bought a new Pixie and I connects with my router, it does not connect to the internet. The suggestions in the directions do not solve the problem. Any suggestions?

Answer From Wency Pan

19
Wency Pan
 Updated at 2025-04-07 02:33:51 UTC
Hi Robert,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support
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13
Robert Greenwood
 2025-04-07 16:58:42 UTC  
My registered email account is rsgneuro1@gmail.com. Robert S Greenwood