Controller will not operate valves

I cannot get the controller to turn on any valves. I have a netro spark 16 and I can't get the controller to open any valves. Programs, manual runs or manualy at the controller itself. Please advise. Do I need to reset or reboot something? Or is it a server related error. 

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-07-25 03:05:47 UTC

Dear customer,


Is the problem still there? This problem may be caused by insufficient hardware memory. We can help you upgrade your device to the latest version to solve this problem. Could you please send us an email to support@netrohome.com with your Netro account registered email and we can help do the upgrade?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

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3
Kyle Giacomini
 2023-07-27 02:53:25 UTC  
After the firmware upgrade, all my valves are now showing an error fault (short circuit). What does this mean?
19
Wency Pan
 2023-07-27 08:29:24 UTC  
Dear customer,

Could you please do a manual run and see if it works?

Thanks,
Wency
Netro Support