Smart Watering is too much, Custom Program doesn't show up

We had enabled Smart Watering. It was watering each zone twice, for a very long time - totalling up to 2 hours nearly daily, unless it was raining. I know the standard comment from Netro CS is that it's better to water deeply and less frequently, but this was watering every day...2 hours a day. It's too much. I disabled smart watering, and created my own program, but it 1) doesn't show up in the calendar/schedule and 2) the home page says "Next run not scheduled". How do I enable my custom program to run? Is there some small enable/disable button somewhere I need to use? Do I need to clear everything and start from scratch? We'd love a nice green lawn, but can't water for 2 hours every day (on just a small front yard!). 


Also, it'd be nice if there was a way to talk to a technician. Thank you.

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-09-05 08:44:40 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support


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11
John Zuzula
 2022-09-11 08:58:02 UTC  
I'm having the same issue. I would like to cancel smart watering and simply program in my schedule if possible?
19
Wency Pan
 2022-09-13 06:00:05 UTC  
Hi John,

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.(For Netro watering controller, please go to Settings->Zones->Smart Zone; for Netro Pixie timer, please go to Settings->Garden->Smart Zone)

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful.

Thanks,
Netro Support