Activity not showing on ap

Sprinklers are coming on but the ap is not showing the activity on each station. I have done a factory reset and still no luck. Help please. 

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-04-29 06:57:13 UTC

Dear customer,


Could you please let us know on which day Netro app not showing watering but sprinkler coming on? If you start manual run, did this happen?


Thanks,

Wency

Netro Support

View: 1773    Like: 0

34
Mark Killeen
 2022-05-11 01:55:36 UTC  
It does not show at any time. It only shows after the station is done.
19
Wency Pan
 2022-05-17 06:38:05 UTC  
Hi Mark,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

34
Mark Killeen
 2022-05-16 13:18:52 UTC  
I can see the station is on but my ap says last on 20 hours ago

34
Mark Killeen
 2022-05-21 15:55:00 UTC  
Just sent email