Yellow Triangle on every other run

38
arubalsky
 Updated at 2021-12-01 13:44:22 UTC
Topic: Smart Watering

I have 2 Pixies and both are on smart schedule. However, one has been acting up and showing a yellow triangle without any explanation for every other run.


Example:


Pixie 1 - Nov 24 - Good run

Pixie 2 - Nov 24 - Good run


Pixie 1 - Nov 26 - BAD run - yellow triangle

Pixie 2 - Nov 26 - Good run


Pixie 1 - Nov 28 - Good run

Pixie 2 - Nov 28 - Good run


Pixie 1 - Nov 30 - BAD run - yellow triangle

Pixie 2 - Nov 30 - Good run


Why would this happen????  I have cameras and PIXIE 1 DID NOT RUN on 26th and 28th.


Thanks.


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Wency Pan
Updated at 2021-12-03 05:48:53 UTC

Dear customer,


When the device finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.


The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run and confirmed, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.


Thanks,

Netro Support