Connecting problem with android

Having trouble connecting when adding product.

I get to set 3 set up wifi

I connect to netro unit. I cannot switch back to netro app. When I restart app, it wants me to connect to home WiFi..

....

Never ending cycle. Thoughts??

TIA

Answer From stockwell5886

44
stockwell5886
 Updated at 2021-07-18 03:37:17 UTC
Exact same problem. Every time I switch back to the Netro app from Wifi, the app appears to restart and insist that I connect to my home network to login. Over and over.
View: 1886    Like: 1

19
Wency Pan
 2021-07-19 03:04:24 UTC  
Dear customer,

Could you please let us know your smart phone brand and type?

Thanks,
Netro Support

12
Jcraft200
 2021-07-19 23:15:40 UTC  
As to Sumsung S20/21, we recently found that the user need to disable the battery-optimization feature during the installation.

From support at netro