Connection issue

My phone will not connect to the Sprite, any suggestions?  It tells me to connect to Netro….., I select that in my WiFi options, but it does not connect.  
Comcast confirmed I have the correct WiFi service/equipment. 

Answer From Netro Inc

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Netro Inc
 Updated at 2021-06-15 02:33:32 UTC

Dear customer,


Please try close all your other app opened in the backstage. And reboot your smart phone. Then do this installation process agian.


Also, could you please let us know your smart phone type?

Thanks,
Netro Support
 
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