Hi Alfonso,

We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro Sprite" or searching through the google assistant explorer. Then tap the "link" button, and you will be redirected to the account login page. After using your Netro account to be successfully linked, you will be able to use google home to work with Netro. You can talk to your Google home like: "Hey google, ask Netro Sprite to water zone two for 5 minutes." or "Hey google, ask Netro Sprite to stop watering." The Netro Sprite should start/stop watering accordingly. Currently these are the only two commands that we support. We will add more in future, for example, running a specific program.

Please let us know if you have any further questions.

Thanks,

Netro Support

Netro Inc

Hi Jon,

Netro gets the weather information everyday in the early morning from weather provider. We have checked Darksky and it did not report rain on May 27 or May 28. https://darksky.net/details/39.5407,-104.9608/2019-5-28/si12/en

Weather forecast is a challenging problem, especially for the rain amount, which may vary significantly in the same zipcode. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.

We will compare the weather providers and work with the developer to check if the weather provider DarkSky has general accuracy issue in your area or it was just an exception. 

Regards,

Netro Support

Hola Manuel 

Yo los he comprado. Te los envían desde USA y en aduanas tienes que pagar impuestos de importación.

Hi Alfonso,

1. We just checked your account and we found Netro waterd your zone 5 after rain for 20 seconds. Did you turn off the smart zone feature manually? Normally Netro will skip watering after rain, however, the moisture level for you zone 5 is still low after rain because slight rain amount was reported by weather provider (PWS). Your zone 5 is associated with sensor and Netro uses both the top soil and deep soil moisture to estimate moisture level.

2. I talked to our R&D and we will support this feature of changing the moisture level to a lower value in the next release of the app. We can open this feature for you currently from the server side and please let us know if you would like to try.

Thanks,

Netro Support

Hi Alfonso,

Thanks for your suggestion and I will forward it to our R&D.

Thanks,

Netro Support

The Moisture to Skip watering 50% constraint forbidden smart schedules as well. When the moisture is above 50%, Netro will not water your yard. Generally speaking, 50% is too low. You could increase the value. 

Hi Alfonso, 

We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5? 

Thanks, 

Netro Support

Hi Alfonso, 

EPA mode allows the moisture level to deplete to a lower level  than deep mode before next watering, and it has  longer watering duration than any other smart watering modes.  We recommend using EPA mode to avoid watering equally everyday and instead to water less frequently but deeply. 

Thanks, 

Netro Support

Dear all Netro customers,

The long waited new version (3.0.0) of the Netro app is on the horizon. The major improvements of this version are

1. faster in loading data 

2. new manual run interface

3. new home view design

4. more languages supported

We sincerely invite you to join the Beta testing program. Please email to support@netrohome.com or leave a message below if you would like to try the new app. Any feedback would be greatly appreciated !

Thanks,

Netro App Team

Hi Alfonso,

Please go to the schedule page, tap the date and then select "cancel skip schedule" to see if it works.

Thanks,

Netro Support

Hi Alfonso, 

As your zones are attached to the same sensor, Netro's smart schedules should be almost identical for all zones. It's different now because you had manually water the two zones before with different time, so each zone have different estimated moisture level and different smart schedules. If you check the smart schedules in the following days, the smart watering duration should be almost the same. 

Thanks, 

Netro Support

Hi Alfonso,

I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Our controller can easily replace Rain Bird systems and is operated through the app, eliminating the need for rotary switches.

Dear customer,

Could you please confirm if the soil type and soil area settings are the same in these two areas? If the soil type and land area are identical between the two regions, then the same irrigation settings can be used.

Thanks,

Netro Support