One day, the Sprite just stopped opening the zone valves. We tested and reconnected all the wires and deleted and re-installed the Sprite. Still no luck. Ground is good too. What could be wrong?

I have areas of the lawn that are consistently brown during the summer. I bought a whisperer to tell sprite to correct itself but it doesnt seem to do that. If the soil moisture that is estimated by the Netro app is incorrect, why doesnt the whisperer update the algorithm? Example: I have tried to set the soil moisture to 80% low to 100% high.  The grass on the customers property is brown and they are not happy. When I check the app, The whisperer says that the soil moisture is 63% but the app says that the next watering is scheduled for 22 hours? It also needs to be able to keep a greatly increased watering schedule until it corrects the problem. It is getting hard to work with this. 

The app seems to work fine when there is natural rainfall and the lawns look green. When the stress of the summer arrives, the customers ALWAYS complain that there is not enough water on some zones. The boost feature is not sufficient. there needs to be a way for us to increase the amount of water that is applied without having to make a manual schedule. That would defeat the purpose of using Netro. There needs to be a way for the user to correct the algorithm. The app will say that there should be 80% soil moisture but when I use a moisture meter and take a direct reading the moisture is around 30%. 

When trying to use the Pixie to manually water the garden, I go to the Netro app and select the pixie. It shows "sleeping", 99%charged. I then select "manual run" and set a time. The app then grays out and says "communicating" as the timer begins counting down my preset manual time but the valve stays closed. Why? When does it open? 

I purchased a whisperer to automatically adjust the watering of problem areas. I received the product and turned it on. The white light began pulsing. I went to the Netro app and selected the account I wanted to add the whisperer to. When I go to "settings" and select "sensors" there is a blank screen. There is no "+" or add button or even any choices other than "back". I then tried to set it up under my own account. I clicked the "+" and there were choices to setup 1) irrigation controller, 2) Hose faucet Timer and 3)Shop Products.  Im  still looking for detailed instructions...

My customer has a network name that contains an apostrophe. Larry Arch's Wifi. He uses an AirPort Extreme router and two AirPort Extreme range extenders. They have many household devices connected to this network and all of their service contractors use it too. Is there a workaround? They will not be able to use Netro products if there isn't.  

Here in ocean city NJ, when we seed for new grass we need the water to come on twice daily to start germination. When I set my Netro to “new plant” and the soil type to “sandy clay” which is the top layer, the controller had only been watering every 2.21 days. The soil is dust dry. I don’t want to have to make gross adjustments. That is why I bought Netro. What’s wrong?