User profile photo

Jiang Zheyue

使用: , WHISPERER-1
增长: Abelia

评论

App crash

19
Wency Pan
更新时间 2022-04-15 05:39:56 UTC

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Wifi reconnect issue

9
Jiang Zheyue
更新时间 2022-05-03 13:18:30 UTC
The sprite has reconnect mechanism,do you every time has same issue? Maybe netro has updated firmware. Netro has a great tech support 

Phone number

19
Wency Pan
更新时间 2023-04-06 08:13:02 UTC

Hi Graham,


We have replied to your email. If you need assistance over the phone, we are available M-F from 1pm to 5pm PST at 866-313-8058 (US number).


Thanks,

Netro Support

Smart Schedule is Confusing Dumb Me

19
Wency Pan
更新时间 2023-04-04 06:15:46 UTC

Hi Michael,


The default setting of Netro watering controller's smart watering level is advanced and your zones will be watered automatically by Netro with smart schedules.

Netro will do everything for you, like skipping smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

If you selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour, Netro will break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Wency

Netro Support