Valves Not Opening

27
Micky Boles
 更新时间 2026-08-09 21:16:47 UTC
话题: 智能庭院
Netro controller has run fine for 3 or 4 years. Trouble arose overnight. Controller is connected to my WiFi and no lights blinking,  it if I do, say, a manual run, it sends the command to the controller, and the app thinks it is running water, but the valves aren't opening. Have tried to do this with multiple valves, have reconnected to WiFi, etc but can't make it open valves. Ideas? 
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Candice Wang
更新时间 2026-08-14 09:29:16 UTC

Hi there,

Thank you for reaching out!

We checked our backend system and noticed that your controller has been standby since August 9th. When the device is offline, it cannot sync with the cloud to receive updated soil moisture data or trigger scheduled watering commands.

Please try the following steps to bring it back online:

  1. Power Cycle: Unplug the power adapter from the wall outlet, wait about 30 seconds, and plug it back in to reboot the controller.

  2. Check Connection: Ensure the LED indicator shows a stable Wi-Fi connection and that the device status updates to "Online" in your Netro App.

Once back online, the system will immediately sync your Whisperer 2's moisture readings and resume its smart watering schedule during your allowed 0:00 – 5:00 window.

If the controller still won't come online or trigger watering after the reboot, please contact our support team directly at support@netrohome.com with your device's Serial Number, and we will gladly assist you further!

Best regards,

Candice