Smart watering has taken over my system. It waters on the wrong days at the wrong times. I have tried and tried to reprogram it with no success. I have asked for support from Netro at least 10 times and they have no support. Can someone please help me and tell me how to program the stupid smart system? It waters my plants three days in a row and then doesn’t water it for four days. My grass is dying. My plants are dying. Everything is dying because Netro has zero support. They don’t even have helpful videos on YouTube someone please help.

My terminal 1 is not working anymore. How can I troubleshoot?

deleting plant sensor??

Hello

I have 2 pixe devices and 2 hubs. I have 1 hub and pixie working fine. When I added the 2nd hub it does not show up in the app and therefore cannot add the 2nd pixie what am I doing wrong

I am doing yard work to 2 of my 3 zones right now and have the whole system disabled for several days as many heads are disconnected.  Woke up a 5am to have zone 3 on and spraying water everywhere for 20 minutes. 

How is this possible? Why do you not update your softwar? 

Hi,

I see a boost factor option in the web interface. I understand it's meant to increase or decrease the watering time. You can see the effect in the estimated watering times and schedules.

In the app, however, that option does not exist and, in fact, it shows a different estimate than the web interface. Why is that? Which one does the system pay attention to? The settings in the web, or those in the app?

Thanks!

Good afternoon

I have plant sensors in all zones, and they block.

Sometimes i have my grass really dry and the sensor have 70/80 % of humidity.

I turn them off change place like 2 cm, turn them in again and they have the correct humidity.

Anyone experience this?

Thank you in advance

I have the following odd situations:

1. The Netro does not show any watering activity.

2. My watering system is turning on by itself, and one of my zones is just firing away, spreading water for hours on end.

3. The Netro does not seem to be be able to stop it or even show that it's running.

4. Unplugging the Netro did fix the problem. Even more bizarre

I have an old Netro that never did this. I wonder if I should just swap them out?  This newest one seems to bug sometimes?

Any thoughts what could be doing this?

Ho, we need support, as we are having an issue as the app doesn’t activate watering. The control unot shows E1.

Hi,

I'm struggling to setup watering time, even after third season im using this app.

As per my settings, EPA suggest to water every day, 30 minutes a day for each zone. The grass is getting sick as all past 2 years, cause the frequency is too high.

I would expect it to water for 1 hour, each 3-4 days. This is what i call "deep watering".

I tried following settings, the frequency decreases, but no way that i can increase the watering time which remains 30 minutes.

Help please

Can't connect to the internet with this app 

Quando collego la valvola la zona resta alimentata a 24 v anche quando finisce il ciclo. Quindi non smette di irrigare anche con la spia di colore verde.

Senza la valvola invece la tensione torna 0 volt.

Cosa può essere il problema

I would like to know how to get a serious bug in the smart watering algorithm resolved.

I live in north Dallas.  All of our soil is clay.  Most yards (like mine) have Bermuda grass, which is extremely drought tolerant.  This grass grows roots several feet deep and can survive with zero watering for 3 weeks after a downpour that saturates the clay.  (I can show you green grass in a yard that is hard as a rock)  During mid July to mid September the average low is 80 and the high is over 100.  Bermuda grass will go dormant(not dead) if not watered during summer.  You can easily keep the yard looking decent with only 10 minutes of watering per week.

I bought my house in 2020 and it came with a Netro.  After a summer of use, my wife and I failed to look at the auto-pay CC card water bills.  We had accidently spent thousands of dollars on yard watering during the summer. (I can show the water bills)!  (FYI, I had each zone set to the max ECO level)  Instead of buying a new timer, I changed smart-zone to basic instead of advanced and setup very detailed schedules.  

My timer got hit by lightning back in May.  I bought a new one and set it up.  I failed to notice that the default value for new zones is "smart zone enabled with advanced setting".  Even though I had set up manual programs the timer found 'loop holes'.  The advanced mode was watering some zones as much as 70 minutes in 1 WEEK!  (compared to previous 10 min a week).  My water bill went from $160 to $400 ( at least I caught it before it got to $800 again).  

This bug has literally cost me thousands of dollars with a feature that is supposed to be saving me money.  I am not asking for compensation, it was my mistake that that I failed to look at the schedule and CC auto-pay.  

But this bug is ridiculous.  

How do we get the following implemented:

1) Global setting for water conservation (impacts all zones) that limits the max per week and max per month that a zone can be watered 

2) Budgets inside manual programs that will set limits for max per week and max per month.

3) expand frequency for programs to be across 14 days instead of 7 days

4) notifications from app that informs owner of minutes watered per week and per month.

 

Thanks

What can I do?

Thanks

So I like the idea of being able to manually water when I want especially on really hot days but the battery aftervthe second day dies and never charges more then 10 to 15 percent even in full sun for 10 hours. Would be nice if it charged faster and had a better battery or less drain in that mode.

None of the zones are watering when the app says it's watering. I measured each zone when active and each read 28 AC. When testing the resistance, the readings were jumping all over the place for each reading. This is leading me to believe there is an issue with the master solenoid valve. However, there is no wire that connects to the M slot on the controller. Looking around the house for any of the underground boxes, I have not been able to find the master solenoid. Attaching pictures of what I have found. Any help greatly appreciated.

Hi there 

I have the garden zones like the diagram. And I want zone 4 a 3 run the same amount of time. Currently they use different whisperers and have different schedules what makes the grass to present in summer dry patches. I would like to force to run 3 and 4 the same amount of time.

Should I use only one whisperer attached to both zones (3 and 4)? 

Hello,

I have a number of zones that I would like to run for 180 minutes. Can you enable this for me?

Don

Everything shows it should be running, but it doesn’t wake up. I have it set for online during watering periods. It says it’s communicating but it’s not running. How do I wake up metro when I want to communicate

What is the significance of a red dot next to the green bell ? 

Do not see anything anywhere and have not received any notice.

Thanks