Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

It is acceptable for these two pipelines to be connected to the same water valve. However, if they are connected to two different water valves, we do not currently support operating both zones simultaneously.

Regard,

Netro Support

Dear customer,

Your previous device may have missed watering zones due to issues with the water valve connection. It appears that your device is now functioning properly. Could you please let me know if you have any other questions?

Regards,

Netro Support

Dear customer,

This situation is expected. Our app shows the device status in real-time, while the web version has a 24-hour delay and needs manual refreshing to update the device status. As a result, when your device is offline, your phone will promptly display the Wi-Fi as offline, while the web version may still show the Wi-Fi as online due to the delayed update.

Regards,

Netro Support

Dear customer,

Dear customer,

Could you please provide detailed information about which zone to help us identify the sensor device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

There may be a problem with the current to your water valve. Could you please check if the wiring is loose and measure the resistance of the water valve to determine if there is a short circuit or an open circuit?

Thanks,

Netro Support

Dear customer,

Could you please provide us with detailed information to help us identify the sensor device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

Could you please kindly provide us with the detail information to help us identify the sensor device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

It seems like there is a disconnect with your device, and there appears to be an issue with your water valve. Could you please use a multimeter to check the connection lines?

Thanks,

Netro Support

Dear customer,

In response to your question, we have made the boost factor more standardized on the web while the app offers more detailed options. If there are inconsistencies between the web and app settings, we will prioritize the settings from the app. However, each setting will still work as intended. Going forward, we will ensure consistency between the two platforms.

Thanks,

Netro Support

Dear customer,

Could you please attempt to bring the device online briefly? When the device is disabled, it goes offline and doesn't receive the latest watering cancellation commands, causing it to follow the original watering schedule.

Netro Support

Dear customer,

I will pass your suggestion along to our development team for further discussion and consideration.

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

Currently, it seems that the device is functioning properly, and there is no requirement for a software upgrade. 

If you have any further issues, please feel free to email us at support@netrohome.com.

Thanks,

Netro Support

Thanks,

Netro Supoort

Dear customer,

Please try turning off the Soak Time switch in Preferences -> Scheduling. (Refer to the image below.)

Dear customer,

Error E1 typically indicates a connection issue with the water valve. Could you please check the connection of your water valve?

Thanks,

Netro Support