Dear customer,

Thanks,

Netro Support

Dear customer,

We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.

Regards,

Netro Support

Dear customer,

We have noticed your query on the forum. Netro customer service will follow up with you.

Thanks,

Netro Support

1. Could you please check the wires to see if they are loose or disconnected from the socket?
2. To check if the controller is functioning correctly, use a multimeter in AC voltage mode to measure the voltage between the common wire and the zone wire when the zone is activated. The voltage should usually range between 24V and 28V.
3. You may also need to check for short or open zones. You can use a multimeter to measure the resistance between the standard wire and each zone. Please make sure to disconnect the wires from the socket before measuring. A regular reading is around 30 ohms. If the reading is less than 10 ohms, there may be a short circuit in the solenoid. If it is greater than 80 ohms, there may be an open circuit.

Dear customer,

We currently do not support setting two watering times within one program. You can set up two different programs to add two watering times (1 in the AM and 1 in the PM).

Regards,

Netro Support

Dear customer,

We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.

Regards,

Netro Support

Dear customer,

We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.

Regards,

Netro Support

Dear customer,

We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.

Regards,

Netro Support

Dear customer,

We have observed that the plants in Zone 5 are shrubs, which require a relatively long smart watering cycle of about 13 days. If these plants have been newly planted, we recommend selecting the "New Plant" setting. If the plants are not newly planted, you can also choose the custom watering mode.

Regards,

Netro Support

Dear customer,

We have received your request. Please check again to ensure it is functioning properly.

Regards,

Netro Support

Dear customer,

We have received your email in the Netro Support inbox, and our customer service team will actively work on resolving this issue for you.

Thanks,

Netro Support

Dear customer,

We noticed that your device is quite old. Could you please swap Zone 1 with another functioning zone to test whether the issue is with that zone or the water valve?

Thanks,

Netro Support

Dear customer,

1) You can awaken the Netro app for irrigation using a voice assistant. We provide a guide for using Google Home that may be helpful.

2) You can go to Settings -> Weather Provider. Choose Weather Underground PWS, then click "Find A Station" to locate the nearest station. Once you have found the station, enter the selected Station ID. After entering the ID, click save, and the weather will update with data from Wunderground.
3) Our smart schedule is created using Netro’s intelligent algorithm, which monitors soil moisture, weather, and other factors. This may differ from your estimates.

Regards,

Netro Support

Dear customer,

From the images, it appears that your device has suffered significant damage. We do not recommend attempting a repair.

Regards,

Netro Support

Dear customer,

We couldn't locate the relevant sensor device associated with your account. Please provide detailed information about your account to help us identify the sensor device. If possible, kindly send an email to support@netrohome.com. Our technical team can help you with these issues.

Thanks,

Dear customer,

Could you please provide detailed information to help us identify the pixie device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

It is acceptable for these two pipelines to be connected to the same water valve. However, if they are connected to two different water valves, we do not currently support operating both zones simultaneously.

Regard,

Netro Support