Dear customer,

Please try turning off the Soak Time switch in Preferences -> Scheduling. (Refer to the image below.)

Dear customer,

Error E1 typically indicates a connection issue with the water valve. Could you please check the connection of your water valve?

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

It has come to our attention that multiple sensor devices are registered under your name. To help our technical team resolve your issue, could you please provide the serial numbers of these devices?

If possible, please kindly email us the detailed information at support@netrohome.com.

Thanks,

Netro Support

Dear customer,

This situation may be due to your use of a direct current power source. Could you please confirm if you use the AC24V power supply provided by Netro?

Thanks,

Netro Support

Dear customer,

We have noticed that there are multiple Sprite devices associated with your account. Could you kindly provide us with the serial number information to help us identify the specific Sprite device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

Continuous online usage drains battery and our technicians are creating a more powerful version to address this.

Thanks,

Netro Support

Dear customer,

I'm sorry, but we currently do not have that feature. I can discuss an export with our development team if you require an export.

Thanks,

Netro Support

Dear customer,

The red dot indicates that you have notifications. You received a low battery notification for your Whisperer in June.

Thanks,

Netro Support

Dear customer,

It seems that your device may have run out of power on July 3rd.

Thanks,

Netro Support

Dear customer,

Could you please confirm if the soil type and soil area settings are the same in these two areas? If the soil type and land area are identical between the two regions, then the same irrigation settings can be used.

Thanks,

Netro Support

Dear customer,

Could you please provide the resistance values for each channel you measured and send us your wiring diagram via email to support@netrohome.com? This will help us resolve your issue more quickly.

Thanks,

Netro Support

Dear customer,
Thank you for your suggestion. We will give it serious consideration.
Thanks,
Netro Support

Dear customer,

That's because we must also ensure that the program's end time does not exceed 23:59, as our programs cannot run past midnight.

Thanks,

Netro Support

Dear customer,

1. The Smart Zone feature creates a watering schedule by considering factors like weather, soil moisture, and sunlight. As the soil becomes more moist, the schedule gradually reduces watering. If you think that too much watering is causing higher costs, you can turn off the Smart Zone feature in Settings -> Zones -> Zone Name. You can also choose the water-saving mode (ECO) and adjust the boost factor multiplier to reduce watering.

3. There is no limit to the number of programs you can configure in a day as long as their start and end times do not conflict.

Thanks,

Netro Support

Dear customer,

We can see that your device is currently online. The issue you mentioned might be caused by an unstable network.

Thanks,

Netro Support

Dear customer,

1) If you want to remove WeatherFlow and switch to another weather provider, you can do so by selecting a different provider from the list, saving the changes, and then selecting Tempest as the provider.

2) This does not have any impact; we use Tempest's station_id and device_id. However, if you are worried, you can follow method 1 to delete and then add it again. After doing this, you should see a change in the device name; reselect it, and it will work.

3) Considering the current situation, we have applied a coefficient to adjust for the decrease in rainfall. Therefore, the numbers you see have been slightly modified.

4) The ability to select historical weather serves two purposes. Firstly, it allows for verifying the accuracy of the forecast for the current day. Secondly, it ensures that the forecasted data remains consistent with the stored data in case of device disconnection. Without an internet connection, historical data is retained and updated every morning. Having more accurate and abundant forecast data can greatly impact watering decisions.

Considering that you have the Tempest device, choosing the Tempest device is a good option. Initially, the first version of their API supported historical data with an offset_day of 1. However, as their API improves and stabilizes, supporting start_time and end_time parameters for historical data may become possible.

Thanks,

Netro Support

Dear customer,

We're sorry that we don't support this at the moment. We will provide this suggestion to our R&D team for discussion.

Thanks,

Netro Support

Dear customer,

You can set restrictions during a specific time period to avoid watering at non-scheduled times. Our preferences are based on users' preferred watering times, not when they must avoid watering.

Thanks,

Netro Support