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Nora Li

居住在: 嘉兴市, Zhejiang Sheng, CN
使用: PIXIE-1

話題

回覆

Sprite / Spark and Flume
6
Nora Li
更新時間 2024-12-20 05:36:28
Dear customer, From your forum post, we understood that you refer to Flume as an external water meter. The scenarios you mentioned typically involve an external wate…

Solenoid does not switch off
6
Nora Li
更新時間 2024-11-26 06:48:57
Dear customer, Could you please provide detailed information about which zone to help us identify the sensor device? If possible, please send us an email at support@netroho…

Netro Spark valve testing
6
Nora Li
更新時間 2024-11-26 06:47:15
Dear customer, You can use an external multimeter to measure the resistance of the water valve. Before measuring, ensure that the wires connected to the water valve …

Zone won't shut off.

6
Nora Li
更新時間 2024-11-11 09:22:00
Dear customer, Could you please tell us that you are using the original Netro power supply AC24V? If possible, please send us an email at support@netrohome.com. Our tec…

Konrad
6
Nora Li
更新時間 2024-11-11 09:03:22
Dear customer, We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue. Regards, Net…

Zine will not run
6
Nora Li
更新時間 2024-10-28 06:52:42
Dear customer, Since your zone 5's "smart zone" is not set to Advanced mode, it will not generate a smart watering schedule. Additionally, we've noticed that zone 2 …

Conrtoler
6
Nora Li
更新時間 2024-10-24 07:48:02
Dear customer, We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue. Regards, Net…

Sprite controller cycles on and off wifi
6
Nora Li
更新時間 2024-10-14 08:08:52

Dear customer,


We have noticed your query on the forum. Netro customer service will follow up with you.


Thanks,

Netro Support

Random intermittently watering

6
Nora Li
更新時間 2024-10-11 08:11:28
Dear customer, Could you please check the wires to see if they are loose or disconnected from the socket? To check if the controller is functioning correctly, us…

Schedules
6
Nora Li
更新時間 2024-10-08 07:11:06
Dear customer, We currently do not support setting two watering times within one program. You can set up two different programs to add two watering times (1 in the AM a…

Water restriction schedule problem
6
Nora Li
更新時間 2024-10-08 07:00:56
Dear customer, We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue. Regards, Net…

Manual mode without delay

6
Nora Li
更新時間 2024-10-08 07:00:29
Dear customer, We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue. Regards, Net…

How do I?
6
Nora Li
更新時間 2024-10-08 06:59:27
Dear customer, To reset the device, please press and hold the device button for 12 seconds. After the reset, t…

Sprite wont connect to your internet so I can move forward

6
Nora Li
更新時間 2024-10-08 06:38:50
Dear customer, We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue. Regards, Net…

1 zone not watering
6
Nora Li
更新時間 2024-10-08 06:18:09
Dear customer, We have observed that the plants in Zone 5 are shrubs, which require a relatively long smart watering cycle of about 13 days. If these plants have been newl…

Set up weather underground

6
Nora Li
更新時間 2024-10-08 03:35:58

Dear customer,


We have received your request. Please check again to ensure it is functioning properly.


Regards,

Netro Support

Whisperer says: Sensor XXXX already in your account
6
Nora Li
更新時間 2024-09-26 03:43:44
Dear customer, We have received your email in the Netro Support inbox, and our customer service team will actively work on resolving this issue for you. Thanks, …

Zone 1 not watering
6
Nora Li
更新時間 2024-09-26 03:41:40
Dear customer, We noticed that your device is quite old. Could you please swap Zone 1 with another functioning zone to test whether the issue is with that zone or the w…

problematiche app
6
Nora Li
更新時間 2024-09-12 08:17:06
Dear customer, 1) You can awaken the Netro app for irrigation using a voice assistant. We provide a guide for using Google Home that may be helpful. https://netroho…

Ac adaptor
6
Nora Li
更新時間 2024-09-12 03:33:55
Dear customer, You can purchase the power adapter on our website. We provide free shipping within the US. Here is the purchase l…