User profile photo

Netro Customer

居住在: 嘉兴市, Zhejiang Sheng, CN
使用: PIXIE-1

回覆

Change whisperer mode

6
liyi
更新時間 2024-06-17 08:23:14 UTC

Dear customer,

The transfer you have requested is currently only supported from the background. 
You can send an email to support@netrohome.com, describing the specific device zone to which you want to move the plant sensor. Our dedicated support staff will assist you with the transfer.
Thanks,

Netro Support

Need a notification, other than in calendar, when watering doesn't work.

6
liyi
更新時間 2024-06-17 08:19:01 UTC

Dear customer,

If Pixie has not contacted the server for over 24 hours, it will be considered offline. 

Thanks,

Netro Support


My New Whisperer 2 doesn't switch on

6
liyi
更新時間 2024-06-14 08:19:23 UTC
Dear customer,

Our Netro support has also received the email and will follow up with you after the sale.

Thanks,

Netro Support

My zone is leaking water even when it’s not running.

6
liyi
更新時間 2024-06-13 07:02:59 UTC
Dear customer,
You could replace the malfunctioning water valve in the problematic zone with a functioning one to validate it. Afterwards, could you please report the situation to support@netrohome.com?
Regards,
Netro Support

Where to see Whisperer data collected in the Netro App ?

6
liyi
更新時間 2024-06-11 02:16:43 UTC

Dear customer,

Glad to hear you have solved the problem. If you have any further concerns or questions, please don't hesitate to contact us.

Thanks,

Netro Support

Pixie Hose Faucet Timer

6
liyi
更新時間 2024-06-07 05:50:00 UTC

Dear customer,

Could you please let us know how long the red light lasts? Also, could you send us the video to support@netrohome.com? This can help us solve your problem more quickly.

Thanks,

Netro Support

Water timer pixie

6
liyi
更新時間 2024-06-07 05:44:05 UTC

Dear customer, 

We have adjusted the watering duration up to 2 hours. However, currently, it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. And you can send us the problem to support@netrohome.com with your Netro account registered email?

Thanks,

Netro Support

Rainbird R Van rotator

6
liyi
更新時間 2024-06-07 03:21:55 UTC

Dear customer,


We sincerely apologize for not testing whether the Rainbird R-Van rotator is compatible with a rotor head. You can test it for yourself.


Thanks
Netro Support

Shut off one zone

6
liyi
更新時間 2024-06-07 02:04:14 UTC

Dear customer,


Could you send us the problem to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Netro Support

Problem with flow interruption

6
liyi
更新時間 2024-06-05 08:16:17 UTC

Dear customer,


Could you send us the problem to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Netro Support

Rainbird R Van rotator

6
liyi
更新時間 2024-06-05 08:06:08 UTC

Dear customer,


Our controller can easily replace Rain Bird systems and is operated through the app, eliminating the need for rotary switches.


Thanks
Netro Support

Rain skip only

6
liyi
更新時間 2024-06-05 06:33:51 UTC

Dear customer,


You can enable basic level selection for Smart Zones to avoid scheduling on rainy days and prevent the generation of a Smart schedule.


Thanks
Netro Support

Pump shuts off after 5-10 mins

6
liyi
更新時間 2024-06-05 06:32:17 UTC

Dear customer,


Do you use a DC power supply?  Can you send us the problem to support@netrohome.com with your registered Netro account email?
We will have our technician look into this issue. 

Thanks
Netro Support

Sensori funziona anomala

6
liyi
更新時間 2024-06-05 06:17:31 UTC

Dear customer,


Could you send us the problem to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Netro Support

Mutiple Zone runing at the same time and half the zone (6-12) not actually running

6
liyi
更新時間 2024-06-05 06:12:27 UTC

Dear customer,


Could you send us the problem to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Netro Support

Cant connect

6
liyi
更新時間 2024-06-05 06:11:11 UTC

Dear customer,


The Pixie-z1 can be located up to 25 meters away from the hub. Could you send us the problem to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Netro Support

one zone not opening

6
liyi
更新時間 2024-06-04 08:34:28 UTC
Could you send us the problem to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Netro Support