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Wency Pan


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Kickstart the Netro Zigbee Hub and Pixie-Z1

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Netro Inc
Actualizado 2022-09-13 06:23:11 UTC
Tema: General

To the Netro community:


We are excited to introduce our new products, the Netro Zigbee Hub and the new smart timer Pixie-Z1. They combined deliver a different experience of smart watering system. 




The Netro Zigbee Hub hosts a long-range local Zigbee network that links all the end devices. It connects to your router (wireless or wired) to transfer data between the end devices and the Netro cloud service. The Hub will work with all our Zigbee products including the new timer Pixie-Z1(introduced below) and the new soil moisture sensor coming this year, as well as the new 4-Zone sprinkler controller and the new weather sensor coming next year.


The new host timer Pixie-Z1 is re-designed from the original Pixie timer in many ways:


1. Always online for instant quick runs. No more sleep mode

2. Powered by two AA alkaline batteries with approximately one year of battery life. Notifications on low battery

3. Supports Google Home and Google Assistant


The Netro Zigbee Hub and Pixie-Z1 are expected to ship in September. To join the Tester program please email to info@netrohome.com and we will send you a discount code in return for feedbacks.


Thanks, 

Netro Inc



Help! Pump Relay Question

30
Kirk Davis
Actualizado 2022-09-01 15:45:35 UTC
Drat. I did a full factory reset and it’s still not working. No voltage being sent anywhere. The 24v AC input works (of course or it wouldn’t power on). Any ideas?

Home Assistant integration

19
Wency Pan
Actualizado 2022-07-20 05:44:58 UTC

Hi Ken,


We will forward the request to support Home Assistant to our R&Ds.


Thanks,

Wency

Netro Support

IFTTT out of sync

19
Wency Pan
Actualizado 2022-09-05 07:55:36 UTC

Hi Andy, 


We did not reproduce the same issue. We just checked your schedules and it looks good now. Could you please keep monitoring your device and let us know if it still has issues. 


Regards, 

Wency 

Netro Support




Smart Watering is too much, Custom Program doesn't show up

19
Wency Pan
Actualizado 2022-09-05 08:44:40 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support


Whisperer

19
Wency Pan
Actualizado 2022-10-21 02:15:36 UTC

Hi Jean,


Please try leave the sensor under direct sunlight for several more days. 
If you have traditional incandescent bulb lamp, you can also put the sensor solar panel closely under the incandescent bulb for severl days. 

Please let us know if the sensor still not get charged after a week. 

Thanks
Wency 
Netro Support

LearNetro Whisperer

19
Wency Pan
Actualizado 2022-10-31 06:29:59 UTC

Hi Angel,


This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data.  It may take two weeks to complete the learning progress. 


Thanks,

Wency

Netro Support


Whisper connected to stand alone not showed

18
David Gomez
Actualizado 2022-11-07 08:42:37 UTC
I answer my self. Founded the stand alone where the whisper was. It is in allocated in the main menu where I had “Denia”, it is like a new house

Notifications

19
Wency Pan
Actualizado 2022-12-27 02:06:55 UTC

Hi Angel,


Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,
Wency
Netro Support

New phone - deleted schedules??

19
Wency Pan
Actualizado 2023-01-03 07:48:35 UTC

Hi Green,

We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain.

Your program is only in effect during May~October so there are no programs recently. Please let us know if you see any further issues.



Thanks,

Wency

Netro Support

Delay on Manual watering

19
Wency Pan
Actualizado 2023-01-23 03:58:07 UTC

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.


You can find more info herehttps://netrohome.com/en/shop/user_guides/2


Thanks,

Wency

Netro Support

Irrigation is cut off before programming

19
Wency Pan
Actualizado 2023-02-06 07:10:19 UTC

Hi Vanina,


Are you using pump or master valve? We are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

This smart controller system is filled with bugs. I'm returning this this awful junk evice

37
Vincent Coutinho
Actualizado 2023-02-18 16:26:02 UTC
Tema: Hogar conectado
This thing creates a smart schedule and never follows through.  Give me my money back you thieves.

Notifications/Wunderground

19
Wency Pan
Actualizado 2023-02-27 05:45:02 UTC

Hi Fernando,

1.We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in trying this feature and if yes we will enable it internally for you. In the next app release there will be a public on/off control for this feature.

2. We have updated the station ID for you now.


Thanks,

Wency

Netro Support


Scheduled for March watering says next watering April

29
Texas AF
Actualizado 2023-03-03 19:56:50 UTC
I found the problem the winter shut off overlapped, once I changed the winter shutoff months my scheduled watering is now correct. 

I had winter from November through March 

My schedule was March through October.  


So the state said next watering was in April. 

Daily Backup of System

12
Zsolt Karman
Actualizado 2023-03-20 08:35:47 UTC
Tema: Netro App

Hi Team,


I would need your help how can I take like an daily backup of my system?

I have Spark-16, Smart Watering Controller.

Or do you have any script for that then could be provide to me?


Regards, Zsolt


Shedule

19
Wency Pan
Actualizado 2023-03-10 01:42:40 UTC

Dear customer,


 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Netro Support

Smart Schedule is Confusing Dumb Me

19
Wency Pan
Actualizado 2023-04-04 06:15:46 UTC

Hi Michael,


The default setting of Netro watering controller's smart watering level is advanced and your zones will be watered automatically by Netro with smart schedules.

Netro will do everything for you, like skipping smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

If you selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour, Netro will break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111


Thanks,

Wency

Netro Support




Master error “open circuit”

19
Wency Pan
Actualizado 2023-04-25 07:05:09 UTC

Hi Neil,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Purchasing in the UK

19
Wency Pan
Actualizado 2023-04-28 01:56:58 UTC

Hi Phil,


Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com

We offer Free on orders over $150, otherwise $25* in the UK.

Thanks,

Wency

Netro Support