Hi Alfonso，

The data of weekly view says 92% is calculated by both the top soil and deep soil moisture. Could you please insert the sensor into the soil more tightly and see if the data changes.

Please let us know if it works.

Regards,

Netro Support

Hi Chris,

Netro can work without wifi up to one month since Netro always keep one month schedule on local. So wifi only get most updated watering schedule to Netro from cloud, not control Netro open valves. If there is power outage when Netro is watering, it will shut off valves immediately. If there is no wifi when Netro is watering, Netro will still finish all watering schedules as long as there is power.

Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings.

Thanks,

Netro Support

Hi Chris,

Do you mean you would like to edit your zone name? After you setup the device, you can edit zone name like "front yard", "back yard with shrub" to name your zones.

Thanks,

Netro Support

Hi Kurt,

Thanks for contacting us. To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change the default sequence.

To copy a schedule, you can also create a schedule and select your zones so this schedule will apply to selected zones. Please let us know if you have any further questions.

Regards,

Netro Support

Dear Watne,

Actual rates is not supported.

Thanks,

Netro Support

Hi Roman,

We currently provide two purchase plan for our customers, one-time purchase and subscription.

Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 

Thanks,

Netro Support

Dear Alexandre,

 It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone , it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.

You can assign your sensor to your zones to monitor the moisture level of your zones and set threshold to skip watering.

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear Kobus,

If you want to run each zone for 20 min once per week with rain delay feature, you can try Netro's basic smart zone level. (Go to Settings->Zones->Smart Zone)

In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Inc

Hi Sebastian,

You can set same program for both Sprite controller and Pixie timer to make sure they will open at the same time.  We recommend you add a master valve to do this.

Thanks,

Netro Support

Hi Maciej,

There's no watering activities on 18th due to water restriction. You can go to Schedule page to check there's a restriction between 16:00~19:30. Smart watering appears on May 20,22 and so on.

Thanks,

Netro Support

Hi Yves,

Dear customer,

I think what you are looking at is the watering duration for the instant manual run (not the user program) in the zone sections shown on the home page. The system remembers the last duration of the instant manual run and displays that on the home page.
The watering time for the program remains unchanged. You can go to settings->programs to verify.

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Please let us know if you have any further questions.

Regards,
Netro Support

Dear customer,

Currently it is not supported. I will forward your suggestion to our R&D.

Thanks,

Netro Support

Dear Carlos,

Can you try to set your 2.4G WiFi to a different channel? For example, channel 7.

Thanks,

Netro Inc

Dear Andrea,

Normally hedge is a line of closely spaced shrubs and sometimes trees.  We recommend you choose "Shrub" or "tree" as you plant species. It's also common to have multiple type of plants in one zones. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone, it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.

Thanks,

Netro Support

Dear customer,

You can customize the weather restrictions in Setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

If you change rain delay threshold to 0.1 inch,  Netro will skip the schedules when rain amount >0.1 inch. 

Thanks,

Netro Support

Dear Lukas,

1. Currently the minimum watering duration for manual program is 1 minute. If you want to water less than 1 min, you will have to go to the Home page, select your zones to water manually by tapping the blue button to do an instant manual run. I have talked to our R&D and we will support 30s' watering duration in future release of the app.

2. For the Smart Zone level basic.  In this level, no smart schedule will be generated. It only depends on weather restriction(large amount of rain) or watering regulations. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

3. If you select Add watering set for 50% to 1m in sensor's watering adjustment, it means Netro will start 1 minute watering when the moisture drops to 50%. However, there's not an exact date or time when the moisture drops to 50%.  For example, if today the moisture drops to 50%, Netro will start watering for 1 min. However, if after a few hours today the moisture drops to 50% again, then Netro will water again because 1 min watering will not increase the moisture a lot.

We understand you need a shorter watering duration to avoid dripping onto your neighbour's balcony and I have forwarded your issue to our R&D. If you have any questions, you can reply to us or send us email to support@netrohome.com.

Thanks,

Netro Support

Hi Andrea,

Yes you can change unit through Netro app->Settings->Account->Unit. You can choose Imperial Units or International system of units.

Thanks,

Netro Support

Hi Chen,

Do you mean changing the name of the zones? We have tested it and there is no problem in using Chinese:

Thanks,

Netro Inc